Title: Platform Manager – Global Technology D2C Location: London Office Work Engagement: 3 fixed office days per week (Monday, Tuesday, Thursday Project Duration: 1 year, with possible extension About the Role We are seeking an experienced Platform Manager to join our Global Technology D2C team, responsible for managing and optimising our Shopify Plus ecosystem of 400+ stores worldwide. This role requires both business and technical acumen, with an end-to-end understanding of D2C architecture — spanning storefronts, integrations, operations, and data flows. As part of our team of Shopify Plus platform, you will oversee its setup, configuration, and ongoing performance, ensuring that our stores run smoothly, securely, and efficiently. You will act as a subject matter expert, providing technical proficiency, documentation, training, and hands-on problem-solving while enabling new capabilities and integrations across the business. This is a pivotal role for someone passionate about eCommerce technology, platform scalability, and operational excellence in a high-growth global environment. Key Responsibilities Setup, configuration, and ongoing management of Shopify Plus instances, integrations, and upgrades. Oversee and optimise the end-to-end D2C architecture, including integrations with PIM, OMS, WMS, Finance, CRM, and Reporting systems. Manage user permissions, access controls, and customer data privacy requests (deletions & data access). Implement and manage Shopify Flows and customer service workflows as needed. Partner with territory platform managers to align global standards and share best practices. Translate complex business problems into scalable technical solutions, and work with engineering teams on front-end and back-end design. Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution. Create, maintain, and deliver technical documentation, process guidelines, and user training materials. Act as a bridge between technology and business teams, communicating platform capabilities and enabling adoption. Continuously refine, document, and train teams in platform usage to improve performance and efficiency. Qualifications & Experience 3–5 years technical management experience in eCommerce, with hands-on Shopify Plus expertise in multi-instance/global environments. Proven experience with PIM, OMS, and WMS systems. 10+ years IT Business Analysis or technical solution design experience, including at least 3–5 years in eCommerce. Strong working knowledge of Shopify front-end standards, APIs, and data structures. Track record of translating requirements into practical, innovative solutions. Skilled in technical documentation, requirements gathering, and architecture diagramming. Proficient in tools for process design, technical specification, and knowledge management. Demonstrated ability to deliver on time, manage multiple priorities, and work both independently and collaboratively. Excellent written and verbal communication skills for both technical and business audiences. Degree in Information Technology, Engineering, Business, or related discipline.