Head of Operations – D2C Luxury Goods 📍 Hybrid – 2–3 days/week in London 🗣 Fluent French required TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. This is a rare opportunity to join an international business at a pivotal point in its scale-up journey. Operating at the intersection of luxury interiors, e-commerce and craftsmanship, this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base. As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality. Key Responsibilities: • Lead and streamline global supply chain, logistics, and aftersales operations • Build scalable systems for product, sample, order, and delivery management • Oversee key vendor relationships across freight, warehousing, and production • Champion data-led decision-making and collaborate on tech process automation • Manage budgeting, compliance, performance monitoring, and team development • Support international expansion while protecting cost and service standards Requirements: • Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce • Strong supply chain, logistics, and customer experience background • Fluent in French and English, with excellent cross-cultural communication skills • Strategic thinker who can roll up their sleeves in a scale-up environment • Experience building scalable, efficient global operations • Comfortable in a hybrid setting (2–3 days per week in central London HQ) This is a confidential search. If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.