About the Role We are seeking a Head of IT to oversee technology operations and strategy in a lean, fast-paced environment. This role is ideal for a hands-on IT generalist who can balance strategic direction with day-to-day troubleshooting, vendor management, and cross-functional collaboration. You will serve as the main liaison between IT, manage key vendors and solution architects, and ensure that IT systems — from eCommerce platforms to backend systems — are reliable, secure, and scalable. Key Responsibilities • Manage IT vendor relationships and serve as the primary liaison between IT. • Oversee and guide two Solution Architects working on DTC website development, Shopify, NetSuite backend improvements, and related projects. • Ensure smooth daily IT operations while maintaining a lean “team of one” structure. • Provide strategic leadership for IT direction, balancing long-term planning with immediate execution. • Step in as needed for hands-on troubleshooting across systems and infrastructure. • Communicate technical concepts, trade-offs, and decisions clearly to non-technical business stakeholders. • Oversee IT projects from inception through execution, ensuring timely and high-quality delivery. • Drive Martech initiatives, setting up and optimizing tools to support DTC growth and marketing strategies. Must-Have Qualifications • Proven IT leadership experience, ideally in startup, DTC, or consumer-focused companies. • Strong generalist IT background spanning strategy, systems, and troubleshooting. • Experience with Shopify and NetSuite in eCommerce and backend operations. • Hands-on experience with Martech tools to support DTC growth. • Demonstrated ability to manage IT vendors and outsourced teams. • Strong communication and stakeholder management skills; able to explain complex technical decisions simply. • Track record of overseeing IT projects and ensuring successful execution. Nice-to-Have Qualifications • Experience in high-growth, global organizations. • Direct experience with Netsuite integrations, eCommerce/DTC platforms, and scaling consumer-facing IT ecosystems. • Familiarity with outsourced IT operating models and vendor management best practices. Benefits • Health, dental, and vision insurance, a 401K plan with a company match, paid time off (vacation, sick days, holidays), and other perks like company events and professional development opportunities.