The Head of Market Transformation – EMEA & RoW will play a pivotal role in a period of fast growth and operational change. The role is designed to support & enable major strategic initiatives across the region with a strong focus on new market entry, DTC acceleration, distributor transitions, and operational excellence. The primary focus will be the launch of nine new DTC websites across multiple markets – Australia, Poland, Spain, the Czech Republic and Slovakia, Portugal and the Netherlands – each requiring end-to-end localisation, regulatory readiness, and 3PL partner setup in-market (2 3PL). This leader will also be responsible for ensuring that cross-functional transformation projects (digital, supply chain, legal, regulatory, operations, data, commercial, and finance) land on time, in full, and with measurable impact on business growth and profitability. This role reports directly to the GM and will have significant visibility with the SLT and Board. While fixed-term (12 months), the expectation is for rapid impact – the individual must be able to hit the ground running. Success will be measured not only by project delivery but by embedding scalable processes and infrastructure for future growth. Key Responsibilities: • DTC Expansion & Market Entry • Manage end to end process with core D2C team, ensuring they are clear on deliverable timelines & interdependencies. • Report to key stakeholders on progress, risks & decisions. • Assess feasibility, interdependencies & requirements of the launch of the new DTC sites (Shopify-based) across the region. • Support process of 3PL partner selection, onboarding and optimisation for Australia and other in-market fulfilment centres. • Own risk log for all local compliance, customer experience, digital efficiency and operational readiness. • Distributor Transitions & Channel Expansion • Support the GM in managing distributor transitions in identified markets, ensuring business continuity and alignment with the commercial team and business plan. • Own the roadmap and timelines for the onboarding of up to 7 new e-tailers from the AU distributor, ensuring operational readiness, commercial alignment, and seamless integration. • Operational & Process Transformation • Diagnose inefficiencies & risk areas across digital, supply chain, forecasting, and market operations with a primary focus on all DTC. • Implement streamlined processes and tools to support scalability and efficiency. • Partner with Finance, Supply Chain, Operations and Commercial teams to build robust reporting and forecasting models. • Cross-Functional Programme Management • Lead multi-workstream transformation projects, ensuring milestones, timelines, and budgets are met using Asana. • Provide regular reporting to GM and ExC, including KPIs and risk management updates. • Build clear business cases and secure stakeholder alignment for all initiatives. • Capability & Change Management • Create documentation and playbooks for market entry and DTC operations that can be scaled. • Coach internal teams to embed new ways of working and increase agility. Key KPIs: • Successful launch of six new DTC websites by agreed market timelines. • 3PL operations fully live and achieving SLAs (delivery lead times, cost, and customer satisfaction). • Zero downtime or major disruptions during distributor transitions. • Operational efficiency improvements measured by reduced manual processes and improved data flow. • Successful onboarding of the new Australian e-tailers. Candidate Profile: • 10+ years of experience in transformation delivery and project/ programme management, ideally within consumer goods, beauty, or retail e-commerce. • Ideally experienced in market entry and DTC launches (Shopify or equivalent platform) with 3PL setup and localisation. • Strong background in managing multi-country projects with complex regulatory, operational, and commercial requirements. • Exceptional change leadership and stakeholder management skills; can build alignment across functions and geographies. • High commercial acumen; experienced in building business cases and interpreting data to drive decision-making. • Hands-on and agile, able to operate at both strategic and execution levels. • Asana knowledge is a plus About Us Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp™ certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise. Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy® of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin. Culture & Benefits We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are! Some of the perks of being part of the Medik8 team include: • 25 days holiday + bank holidays • Flexible & Hybrid working • Private Medical Insurance + Mental Health support • Employee Assistance Program (EAP) • Annual Performance Bonus • Long Service Awards • 75% discount + Annual Product Allowance • Flexible Career opportunities • Up-skilling support + regular Lunch & Learns • 2 Volunteering days per year • Matched Charitable Giving Scheme Want to do a little more research before you apply? Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram. At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work. Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!