This position is primarily responsible for participating in the design and implementation of new software solutions, helping to define SOP’s and process improvements and deployment of existing solutions into new markets. They are focused on working with the business users to document existing As Is and To Be processes, elicit business requirements to create functional and technical specifications (where needed). This person will participate in all phases of the project (GAP analysis, training, testing phases, cutover, go-live support) as well as providing post go-live support as needed. Should have the ability to roll their sleeves up, dig in and truly understand the system end-to-end and be instrumental in successful software deployments. Someone who is a team player and who works to deliver projects on-time with high quality. ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS: • Elicit & Document Business Requirements suitable for Development team to begin work • Works closely with designated business Subject Matter Experts (SMEs), and other business units/users to understand existing business processes, and document them • Participates in all Project phases and works collaboratively with others • Develop business knowledge to be able to understand and provide solutions to business requirements • Creation and maintenance of comprehensive: o Functional Specifications/Business Requirement Documents (BRDs) with minimal supervision as needed o Process flow documents (e.g. As Is & To Be processes, etc.) o Training materials / Work Instructions / job aids o Test Scenarios / Test Cases o Other artifacts as needed • Lead Requirements gathering, GAP analysis and other assignments as needed • Works with manager and other BAs to ensure that issues or enhancements are being addressed in current and future software enhancement releases • Identify, troubleshoot and document system issues as they arise • Supports the business by providing pre/post go-live support as needed • All other duties as assigned QUALIFICATIONS & SKILLS REQUIRED TO PERFORM JOB DUTIES: • Familiarity with MLM industry strongly preferred • Proficient with MS Office Suite including advanced Visio skills • Successfully held a business analyst role supporting software development and implementations • Experienced at defining test cases and leading the User Acceptance Testing Process, gathering requirements, writing BRD’s and user stories, and preparing process flows • Experienced at developing training materials for end users while participating in software implementations • Work cooperatively with co-workers and supervisor • Maintain regular and punctual attendance at work • Team player that works well with others and follows proper procedures • Excellent attention to detail and accuracy • Strong initiative and accountability, follow-up and follow-through • Effective and efficient process improvement skills. • Strong analytical, troubleshooting/problem-solving and organizational skills • Strong time management skills and the ability to meet weekly/monthly goals and deadlines consistently • Excellent oral and written communication skills in general business and technical environments skills including good phone etiquette and demeanor • Able to work independently and as part of a team, including ability to take initiative to solve issues and recommend process improvements to increase efficiency • Able and willing to have work assignments reviewed for quality assurance • Able to work and communicate in person and over the phone with employees at all levels and external contacts • Able and willing to work overtime when needed • Able to adapt to a constantly changing environment • Ability to multi-task and complete assignments accurately, in a timely manner EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES: • 3-5 years as a Business Analyst or similar role • Software Implementations with a preference in an e-commerce platform deployment • Bachelor’s degree in computer sciences or business preferred • Waterfall & Agile methodologies experience preferred • Professional certifications preferred