Typical task breakdown: The IT Project/Program Manager is accountable for ensuring successful completion of projects, on-time, within budget, and error-free. The principal responsibility of the IT Project/Program Manager is to manage the planning and execution of project team members. The IT Project/Program Manager will be responsible for managing the project charter, communications, metrics, reporting, and the overall project plan and budget. Support various project teams and obtain/provide a variety of information starting at concept stage and continuing through prototype, pilot, implementation and follow-up stages of various projects • Develop and produce project management schedules. Use professional project management tools and techniques to manage reporting, tracking charts, checklist, and project scheduling software and to delegate appropriately. • Manage change and take active leadership in timely decision making. Manage schedules that reflect detailed information related to the changes, including effected components and functions, timelines for various stages of project completion, cost, etc. • Will work with the individual team members from multiple functional disciplines and customers to establish - completion dates. Monitor progress of projects, discusses problems with affected areas, assures appropriate personnel are informed of problem and steps are in place to meet schedules. • Depending on nature of problems, expected to recommend possible solutions and alternatives. Interaction with team: - Working with product owners (both engineering and technical) for each project. - Managing multiple teams, working with multifunctional team members across the business and engineering. - Working on 2-3 projects at a given time. - Volume: varies from 8 – 10 projects annually, or based on agile sprint frequency Complexity: challenging to very challenging Education & Experience Required: - The position requires a 4 year college or university degree, plus 10+ years exp - Master’s degree in relevant field (ie Engineering, business, etc) plus 8+ years exp - Desired: • Certified Scrum Master (CSM) • PMP certification • SAFe certification • Change Management Certification Technical Skills: (Required) - 8 years’ experience in managing a project from inception/beginning. Must have someone who can lead the team to alignment. - Leading end to end program management/ cross functional matrix organization. - 8+ years of direct project management experience working with software engineering teams in an Agile Software Development methodology, Business partners and product managers. - Proven experience with project management concepts including project charters, scheduling and planning projects and successful completion – needs to have the ability to walk teams through the creation of project charters, including aligning team to determine the scope, ways of working etc. - 3+ years exp with Azure DevOps (formerly VSTS) and Confluence - Advanced knowledge of Excel, MS PowerPoint, and MS Project - Experience in large organizational change management - Experience in strategic thinking, alignment and direction. (Desired) - • Certified Scrum Master (CSM) • PMP certification • SAFe certification • Change Management Certification • Six Sigma Black Belt Certification - Some Scrum Master exp in addition to the required project management exp. - Experience having worked with large enterprise level organizations. - Experience with Ecommerce applications/projects. - 2+ year exp with Power BI ( nice to have) Soft Skills: (Required) - Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions. Should have strong project management skills, team leadership skills, excellent communication skills, ability to multitask effectively, strong analytical and organizational skills. Strong communication and presentation skills