Job Purpose and Position Overview: This position blends responsibilities in IT support, website and eCommerce management, product development oversight, and digital marketing coordination. The ideal candidate will have strong technical foundations and the adaptability to work across departments, offering practical solutions, improving systems, and contributing to the company’s ongoing success. While broad experience is desired, we recognize that strong candidates may come with more expertise in some areas than others. A willingness to learn and collaborate across disciplines is essential. This role offers a unique opportunity to combine technical proficiency with creative problem-solving in a supportive and innovation-focused environment. Roles and Responsibilities: Information Technology • Support and maintain approximately 30 Windows workstations, 5 standard printers and multiple types of label printers • Set up and deploy new computers with standard configurations • Monitor and troubleshoot hardware, software, and driver issues • Keep systems up to date with Windows updates and required tools • Provide daily IT support to employees and customers • Work with coworkers and Global Shop Solutions staff to troubleshoot software or database-related issues • Maintain accurate IT asset inventory • Plan and budget for IT upgrades, replacements, and software subscriptions • Renew domains, SSL certificates, and software licenses as needed Website and eCommerce • Manage multiple WordPress websites/WooCommerce Web Stores • Website content updates • Plugin/theme updates • Performance optimization • Uptime monitoring and backups • Integrate and maintain third party services Product Support • Act as a primary contact for regulatory agencies responsible for product electrical safety certifications and corporate quality management • Lead technical issue resolution and testing efforts, analyze and respond to problems, protecting the company from liability and upholding the brand’s reputation for quality • Create and deliver technical training to customers and staff, conduct interviews and research to ensure accurate and accessible information • Organize and manage internal documentation; ensure current versions are accessible at point of use • Be the primary contact for supporting customers Marketing • Collaborate to ensure all promotional and product materials are updated as needed • Maintain Social Media for Dampp-Chaser as a company and also the product lines • Research conventions, piano technology schools, and conferences to strengthen strategic relationships within the piano industry • Maintain the company’s image in local and national piano communities by communicating regularly with technicians, distributors, and piano owners • Monitor business-related developments at the local, state, and national levels, informing company leadership of changes that may impact Dampp-Chaser • Execute a marketing roadmap that was designed for the Damp Defender product line • Maintain and improve advertising across Google, Amazon, Social Media, etc. Qualifications: • Strong working knowledge of Windows systems, computer hardware, software, and networking • Familiarity with managing WordPress/WooCommerce websites and SEO best practices • Experience in small business marketing strategy and digital ad platforms (e.g., Google Ads, Amazon, social media) • Comfortable learning and applying compliance standards, product documentation, etc. • Excellent communication, organization, and problem-solving skills • Self-motivated with the ability to manage diverse tasks with minimal supervision Physical Demands and Work Environment: • Required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment. • While performing the duties of this job, the employee is regularly required to talk and • Lift and move up to 40 pounds. • Work under normal working conditions with ambient manufacturing sounds in the building. Perform inspection work in a manufacturing setting. Other Requirements: • Valid driver’s license • Ability to drive company-owned or personal vehicle. Limited travel may be required. • Authorized to work in the United States. • Ability to effectively speak, read and write English. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.