Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: The Home Depot is seeking an Item Data Support Analyst to join their Enterprise Item Data Management's User Support team. The role involves troubleshooting issues, identifying process improvements, and delivering training to various teams including External Suppliers and Supply Chain. The analyst will also lead projects and ensure the effectiveness of data management processes. Responsibilities: • Serves as a subject matter expert and performs research and/or root cause analysis to identify and resolve IDM support related issues and themes. • Research and address management escalations completely and timely. • Ensure the Level 1 support team is responding to supplier issues received via the supplier hotline, chats, and tickets timely, completely, correctly, and professionally. • Identify and address training gaps. • Plan and lead all phases of a project's lifecycle; this includes the proactive identification of business process optimization opportunities, prioritization, definition, and implementation of project deliverables. • Keeps projects on-task and within expectations of project timelines. • Ensures deliverables and goals for area of responsibility are met or exceeded. • Provide new or refresher training as needed to offshore and onshore users. • Educate internal Home Depot users on how the data flows and should be used/updated. • Primary contact for internal The Home Depot teams concerning data issues impacting consuming systems. • Measures ongoing effectiveness of programs against organizational metric targets. • Develops and executes ongoing enhancement/optimization based on measured performance and customer feedback. • Authors and facilitates clear, concise end user training on IDM processes, system features, and enhancements. • Develops and maintains day-to-day relationships with internal and external partners to support IDM initiatives. Qualifications: Required: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. • 2 years of work experience. Preferred: • Working knowledge of Microsoft Office Suite • Working knowledge of presentation software (e.g., Microsoft PowerPoint) • Demonstrated ability to collaborate and work effectively with cross-functional teams • 1-2 years of data analysis experience • 1-2 years experience in E-commerce, data management, and/or process analysis and improvement • 1-2 years experience in a application support based role • Ability to handle and prioritize multiple tasks • Outstanding written and verbal communication skills • Effective interpersonal and problem solving skills Company: The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. Founded in 1978, headquartered in Atlanta, Georgia, USA, team size 10001+ employees, currently Late Stage.