Location: Irvine, CA Schedule: Monday to Friday, 9:00 AM – 1:00 PM (20 hours/week) Pay: $25/hour About Us ROXON Inc. is an outdoor gear brand specializing in innovative modular multitools and everyday carry (EDC) products. We combine functionality, design, and innovation to deliver high-quality gear trusted by outdoor enthusiasts and creators worldwide. Position Summary We are seeking a proactive and bilingual Operations & Customer Support Specialist to join our Irvine office. This role combines customer service, administrative support, data analysis, and e-commerce operations. The ideal candidate is detail-oriented, comfortable with numbers, and able to support daily operations while ensuring smooth communication across teams. Key Responsibilities • Customer Support: Respond to customer inquiries via email/phone/messages, manage returns and claims, and ensure timely resolution of issues. • Administrative Support: Assist with daily office operations, maintain records and documents, and support communication with warehouse, procurement, and accounting teams. • Data & Reporting: Collect and analyze sales and operations data; prepare weekly/monthly reports; assist with basic tax and claim tracking. • System & Platform Management: Update product listings, prices, and inventory in Shopify, Walmart, and TikTok platforms; maintain accurate ERP/WMS data. • Finance & Operations Assistance: Prepare invoices, follow up on payments, provide supporting documents for accounting, and occasionally support warehouse coordination. Qualifications • Bilingual proficiency in English and Chinese preferred. • Experience in administration, customer service, or operations. • Strong data and Excel/Google Sheets skills (reporting/analysis). • Familiarity with e-commerce platforms (Shopify, Walmart, TikTok) is a plus. • Excellent communication skills, attention to detail, and reliability.