Verified Job On Employer Career Site Job Summary: Navy Exchange Service Command (NEXCOM) is seeking an Assistant Web Producer, an entry-level position responsible for supporting the production and management of web functionality across retail and enterprise web platforms. The role involves collaborating with cross-functional teams to create and maintain web pages, manage site content, and support marketing initiatives. Responsibilities: • Assist in the development and maintenance of web environments that meet the needs of cross-channel customers, ensuring alignment with the overall site strategy. • Support the creation, editing, and management of web assets, working closely with senior producers to ensure content aligns with branding and site objectives. • Help coordinate the scheduling and timing of content and promotions on the website to optimize user engagement. • Participate in testing and quality assurance processes for new web features, assisting in the identification and resolution of errors before implementation. • Maintain a basic understanding of system capabilities and assist in implementing new functionalities under the direction of senior team members. • Monitor website performance metrics and assist in the preparation of reports that provide insights into site performance and user behavior. • Provide on-call support outside regular business hours for routine fixes and system deployments, under the guidance of senior producers. • Uphold Navy Exchange website standards and ensure consistent application across all web assets with supervision. • Serve as a resource for basic operational duties within the Web Production team, seeking guidance as needed from senior producers. • Assist in the production of interactive web content that contributes to a consistent cross-channel customer experience. • Support the implementation of customer experience strategies, using data collected from tools such as Google Analytics under the supervision of senior team members. • Help customize web content to deliver a personalized user experience, based on timing, customer segments, and past behavior, with direction from senior producers. • Work closely with web merchandising, digital marketing, and design teams to assist in the construction and optimization of web pages. • Collaborate with technical, creative, and integrated marketing teams, providing support as needed to achieve shared goals. • Partner with IT teams to provide feedback on design/architecture of new web systems, relaying information from senior producers. • Engage with cross-departmental teams, including merchandising, IT, marketing, customer service, and design, to assist in the improvement of site assets and functionality. • Participate in team training and development opportunities to grow skills and contribute to the success of the Web Production team. • Performs other related duties as assigned. Qualifications: Required: • Minimum five years of experience in any combination of general experience and specialized experience. • Three years of general experience in administrative, merchandising, technical, or other responsible work. • Ability to gain knowledge of web production and practices. • Skill in dealing with others in person-to-person work relationships. • Ability to exercise mature judgment. • One year of education above the high school level may be substituted for nine months of experience, up to a maximum of a four-year Bachelor's degree for three years of general experience. • Minimum two years of progressive experience in website production and practices, content management, and metrics analysis. • Knowledge and understanding of information architecture and web usability. • Collaboration with various functional teams. • High proficiency with HTML, CSS, JavaScript, and Microsoft Office. • Knowledge of website design/layout best practices and industry standards (including 508 compliance, mobile usability, and user experience). • Demonstrated experience with e-commerce platforms and systems. Preferred: • Knowledge of Oracle Products (ATG Web Commerce). Company: The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe. Founded in 1946, the company is headquartered in Virginia Beach, Virginia, USA, with a team of 10001+ employees. The company is currently Late Stage.