Junior Client Strategist & Account Manager Join the FurnitureDealer.Net Client Relations Team as a Junior Client Strategist and Account Executive. Who We're Looking For We're looking for someone who wants to join us long term. If you're just looking for a "job" or some "entry level experience," please do NOT apply. We are looking for highly motivated self starters who want to join a team, who are committed to personal excellence - who don't just want to be good, they want to be great. We are looking for someone who we can invest in, and who will invest back in us long term to help us build a great company, and to help our client companies compete and win online against Amazon. We are looking to jointly invest in each others' growth and success. Nearly all job seekers claim that they want to be successful, but very few are actually willing to put in the time, energy and sacrifice necessary to become the best version of themselves, or to help their team and their clients be truly great. We want to work with people who want to work, and who enjoy working. We are looking for people who don't need a lot of direction and can work well in an unstructured environment, who know how to ask questions, figure out what needs to be done, and know how to get it done. We are looking for people who love learning, strategic thinking, setting big goals, executing and being accountable. We strongly value curiosity, accountability, and humility. We think work should be fun. Our clients run businesses, and they hire us to help them do business better. To succeed in this role, you must think business is fun. In order to be successful at our company, you must be passionate about what drives success in our clients’ businesses. Our company is driven more by values than we are by money. "We love making money by helping our partners make money." That is our company motto, and it highlights how we think long term and how important win-win partnerships are to us. We are looking for unselfish people. We know that if we partner with the right kind of people (teammates and clients), and if we work hard to serve them and help them be successful, that it will bring personal success to us over time. We believe that career happiness and personal excellence are achieved by focusing on others rather than on yourself, and from working really hard, obsessing over details, doing great work, and being someone who others "love" working with. If you are the kind of person who is more interested in looking out for yourself rather than serving others and committing long term to our team, then please do not apply. About Us FurnitureDealer.Net is an entrepreneurial internet technology, online marketing, content publishing and management company located in Burnsville Minnesota. We are the internet business partner for more than 100 leading full-service brick and mortar furniture retailers. We build, manage and host our clients' websites, publish their online digital product catalogs, and strategize with them to attract and serve consumers both online and in-store. We are a hard working team of tech-savvy, business-oriented problem solvers, constantly striving for innovation and efficiency. Why We Love What We Do We don't just see ourselves as a company that sells and manages websites. We are the champion of the local independent retail furniture retailers. We see our job as helping people grow and be successful. Yesterday's consumer got in their cars and drove to stores to shop for furniture. Today's consumer shops online and their website needs to drive them to come into the stores. People use the internet at every step of the shopping process - before they come into the store, while they are in the store, and after they leave the store. Most consumers shopping at our client stores are also shopping online with Amazon and other websites. Low prices are easy to find online. We need to help our clients differentiate and be relevant. Our challenge is a big one. Our clients must offer an online shopping experience that is as good or better than the giant online competitors.  Our clients need to communicate why a consumer should shop at the local store (vs. just buying it online), and we need to help them communicate all of the benefits of in-store shopping. We need to communicate in-store merchandising, beautiful showrooms with inspirational displays where you can sit on and see the products, advertising and promotions, full service helpful shopping assistance and interior designers, local inventory, special financing, and more. On top of that we need to create tools that truly help the retail salespeople, marketers and merchants compete and win customers over. In order to be great at this job, we need employees who are great listeners, problem solvers, opportunity identifiers, innovators, executors, communicators and wow creators. We love working with people who are driven to be outstanding and extraordinary. The Client Strategist Role We are looking for someone who can be the strategic advisor to our retailer clients. You will work closely with business owners, senior marketing officers, advertising agencies, merchants, and technical people to help them better use and leverage the Internet and our technology platform to grow their business. Our mission is to help our clients grow and be successful omnichannel retailers. This means we aren't just managers of their website, we are their trusted advisers and experts on all things digital. You will be responsible for learning a lot about retail, business, technology, and the home furnishings industry. Your curiosity and innovation should help us drive new ideas and strategies our retailers can use to be more successful. You will start by working directly with our team leads to be mentored and trained on our retailers, their businesses, and how to solve problems for them using our website platform and tools. Eventually, you will become the main point of contact for a group of clients, responsible for understanding their business goals, and creating action plans to support them. You will develop a great relationship and rapport with them so they are happy, successful, and couldn't imagine their future without us. Expert communication and strategic thinking is key for this role. You should get excited to talk about nerdy business problems, and have a great sense of urgency and respect for our client's problems. You will need to clearly articulate complicated thoughts, ideas, and processes. You are not a task manager, you will be expected to understand why the client is asking for a request, and evaluate all the best options for accomplishing that request. You will need to handle high-stress conversations, and diffuse tense emotions while maintaining the strength of the relationship with the client. Your accountability should help us consistently deliver high-quality work on fast paced deadlines. This is an entry level client strategist position, which means we are not expecting you to come in with any previous knowledge of furniture, retail business, or client management. We're looking for someone with the right personality and attitude to complement our client team.. Responsibilities: - Be the digital advisor to 25-30 clients - Maintain their happiness & loyalty to us - Expert user of our platform tools, capabilities, and performance - Liaison between the client and internal teams to ensure projects get done on time - Team player, contributor, and volunteer for projects that support our team and company - Travel to 2+ industry markets per year Relevant Skills & Tools (Not required but helpful) - Achiever & Strategic Thinker/Problem Solver - Professional & clear communicator - Familiar with Google Analytics - Understand basic SEO - Proficient in Excel - Creating presentations or digital materials for clients - Familiarity with concepts of digital marketing CRITICAL STRENGTHS: - Attention to detail is critical in this role. You’ll be working with a complex web platform that has a lot of moving parts. Getting something 95% right will not be good enough. - Communication Skills. This role sits at the intersection of many parts of our company. You’ll be interacting with multiple teams on a daily basis. You will need to be able to communicate timelines. In situations where there are multiple ways to reach a specific outcome (each with pros and cons that may be different for each case) you'll need to communicate the options clearly and in a simple manner that a non expert can understand. - Tech Savvy. While this is not a programming/developer position, you’ll be in a more technical role than most people. You’ll work with a complex website platform in addition to tools in the industry such as Google Analytics - Passion for Online. Ecommerce and online shopping are changing constantly. To do this role successfully, you’ll need to be continuously expanding your knowledge of the online world. We’ll expect you to be on top of the latest trends and best practices when it comes to creating an excellent online shopping experience. - ‘Get it done’ Work Ethic. To be successful in this role you will need to have a bias toward action. Some people just seem to get more done than others. They are the type of people that will thrive in this role. - Professional, Results-Driven Attitude. Must be good at receiving and implementing constructive feedback, and be good at focusing on the message rather than the emotion behind constructive criticism.