Verified Job On Employer Career Site Job Summary: Complex is a leading global youth entertainment network, and they are seeking an eCommerce Operations Lead to oversee product data enrichment and manage the full product lifecycle. The role requires expertise in Shopify and PIM systems to ensure optimized product information and seamless operations. Responsibilities: • Oversee and execute product data enrichment using a PIM system to ensure accurate, optimized information across thousands of SKUs. • Ensure all products are properly configured—metafields, tags, imagery, and key attributes—prior to production and launch. • Manage the full product lifecycle from catalog entry through eCommerce platform integration and into ERP systems. • Demonstrate strong expertise in Shopify, backend catalog tools, and ERP platforms to support seamless operations and scale. Qualifications: Required: • Oversee and execute product data enrichment using a PIM system to ensure accurate, optimized information across thousands of SKUs. • Ensure all products are properly configured—metafields, tags, imagery, and key attributes—prior to production and launch. • Manage the full product lifecycle from catalog entry through eCommerce platform integration and into ERP systems. • Demonstrate strong expertise in Shopify, backend catalog tools, and ERP platforms to support seamless operations and scale. • Thrive in fast-paced, startup environments and adapt quickly to change. • Passionate about culture shaped by craft, with a strong interest in partnering with brands to create experiences that blend content, commerce, community, and real-world engagement. • 2–3 years of hands-on eCommerce experience, preferably working directly with Shopify within the fashion, music, or collectibles industries. • 2–3 years of experience in eCommerce with a focus on product configuration and catalog management. • Deep understanding of product setup, processing, and enrichment using Product Information Management (PIM) software. • Demonstrated ability to manage multiple complex projects and shifting priorities effectively. • Highly organized and collaborative, with experience leading cross-functional initiatives across departments. • Flexible hours and willingness to work around a launch schedule that does not follow the traditional 9-5 work hours. Preferred: • Experience with Salsify is a plus. Company: Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Founded in 2002, the company is headquartered in New York, New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.