Lead, Global Product Manager (DTC) Remote: East Coast Position Summary / Main Purpose of the Role Join a team that’s shaping the future of digital commerce. As the Lead, Global Product Manager (DTC) on our Digital Experience team, you’ll play a key role in driving Direct-to-Consumer (DTC) eCommerce growth across a portfolio of iconic and emerging audio brands. This role is essential to managing and evolving our technology stack and cross-functional integrations to ensure our sites are high-performing, stable, and scalable. You’ll work at the intersection of innovation and execution—partnering across teams to deliver seamless, data-driven digital experiences that support our broader business strategy. Essential Responsibilities You’ll lead and contribute to strategic initiatives, product launches, platform enhancements, and cross-functional collaboration. Key responsibilities include: • Monitor and maintain site uptime, error rates, and load performance. • Partner with engineering and hosting teams to resolve incidents and improve resiliency. • Establish KPIs and build dashboards to track site health and speed metrics. • Understand API and data flows between SFCC, OMS (Kibo), PIM, CDP, and marketplace platforms. • Lead technical scoping for new integrations (e.g., TikTok Shop, Amazon, Walmart). • Ensure integrations meet data governance, security, and compliance standards. • Collaborate with UX, Content & Merch, Marketing, Customer Experience, Operations, and Product teams to define the platform’s technical roadmap. • Evaluate and recommend new tools, services, and third-party vendors for the DTC stack. • Document system architecture, data flows, and integration patterns. • Serve as the technical escalation point for critical site issues. • Partner closely with the DTC UX & Optimization Lead to ensure technical readiness for new features. • Provide guidance, create tickets, and groom development tasks for internal developers and external agencies. • Communicate technical constraints and opportunities clearly to non-technical stakeholders. Required Qualifications We’re looking for someone with a strong technical foundation and a collaborative mindset. You’ll bring: • 5+ years of experience in eCommerce technical product, platform engineering, or solution architecture roles. • Hands-on experience with Salesforce Commerce Cloud (SFCC) and connected commerce ecosystems. • Deep understanding of eCommerce system integrations (OMS, PIM, ERP, CDP, marketplace APIs). • Proven success managing site stability, speed optimization, and incident response. • Strong grasp of APIs, middleware, and data synchronization workflows. • Excellent cross-functional communication and vendor management skills. • Ability to translate business requirements into scalable technical solutions—and vice versa. • Bachelor’s degree in a relevant field. Preferred Qualifications While not required, the following experience will help you stand out: • Experience with Kibo OMS or similar order management systems. • Background in headless commerce or microservices architectures. • Familiarity with media, 3D, and AR platforms. • Experience supporting multi-market, multi-currency DTC commerce sites. • Strong knowledge of performance monitoring tools. • Previous work with premium consumer electronics or lifestyle brands. • MBA or Master’s degree in a related field. Salary Range: The anticipated salary range for this position is $98,000-115,000 range plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience. This position also qualifies for up to 3.5% PSP bonus based on company, department, and individual performance About Us Masimo Consumer, formerly Sound United, is the world’s preeminent portfolio of premium and luxury audio brands. Home to eight legendary audio brands: Bowers & Wilkins®, Denon®, Polk Audio®, Marantz®, Definitive Technology®, Classé®, and Boston Acoustics®. Each brand boasts its own philosophy and unique approach to bringing sound and home entertainment to life. We employ over 1,200 associates in 16 countries. You’ll have the opportunity to join a growing, global company at the forefront of audio innovation. We bring pioneering and historic audio brands together, united in our passion to create an unrivaled sound experience for our customers around the world. Join us in making great audio available for all to enjoy. Notice to U.S. Job Applicants: Masimo Consumer is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. To learn more about Masimo Consumer Audio and its brands, visit www.masimo.com. Why Masimo Consumer: We employ more than 1,800 associates in 18 countries, empowering us to take our brands to new heights. Masimo Consumer has a global face and a sales presence in over 130 countries with manufacturing, supply chains, distribution channels and associates in the United States, Europe, Japan, China, and other parts of Asia. High visibility, broad impact. This is a high growth, changing environment, and you will have the opportunity to really make an impact on our systems and processes and how we enhance them. In addition to being exposed to new projects and learning new skills, this role also positions you to interact with a variety of departments, teams and leadership groups on a global basis. Great time to join. We are proud to provide premium audio/video experiences to both commercial and consumer markets and, we're experiencing healthy growth. When you've proved yourself a star and are ready for the next career step, the opportunities will be there. Cultural experience. You will have regular exposure to many cultures. We're in over 130 countries, so you're not just focused on one culture, but will enjoy working with many. Building on success. Our growing portfolio of premium audio and video products and the new consumer health line delivers the best in design, technology, innovation and performance to a variety of customers who seek to enrich the moment with pure sound and vision. Our well-respected products continuously win industry awards and accolades. We are investing in growth and expanding our product lines, distribution channels and markets, and our teams, making this an exciting time to be part of Masimo Consumer. Excellent compensation, benefits and work environment. In addition to a competitive salary, attractive incentive program, we offer a collaborative work environment and professional development opportunities. Join MASIMO CONSUMER and let’s build an even greater company together!