Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. The Opportunity: Pioneer the Future of Commerce APIs We are seeking an exceptional Lead Technical Product Manager - Commerce APIs to architect the technical foundation that will power billions of dollars in global commerce. This role represents a unique opportunity to break new ground in the industry by building Model Context Protocol (MCP) APIs that will enable the agentic checkout experiences of tomorrow—where AI agents autonomously complete purchases, manage inventory, and orchestrate complex commerce workflows. Our platform currently serves tens of thousands of developers globally, processing billions of dollars in merchant revenue annually. You'll be responsible for elevating our API platform to handle the next order of magnitude in scale while pioneering the integration patterns that will define how AI agents interact with commerce systems worldwide. What You'll Do Define and Execute World-Class API Strategy • Architect API platforms that elegantly handle billions of requests monthly while maintaining 99.99% uptime • Lead the evolution from human-first to machine-first API design, enabling both traditional developers and AI agents to seamlessly integrate with our platform • Define versioning strategies that help us maintain a suite of REST, GraphQL, and MCP APIs and a Webhook eventing system • Design sophisticated rate limiting and governance frameworks that balance developer freedom with platform stability • Define the next generation of developer products used to extend the Commerce ecosystem Pioneer Agentic Commerce Experiences • Lead the industry in implementing Model Context Protocol (MCP) standards for AI-agent commerce interactions, partnering with the top AI companies • Build the APIs that will power autonomous checkout experiences, intelligent reordering systems, and conversational commerce • Partner with AI teams to create machine-readable API schemas that enable agents to understand and execute complex commerce operations • Define authentication and authorization patterns for AI agents, including granular permission models and spending controls Master Complex Commerce Integrations • Design unified API abstractions across PIM, inventory management, payment processing, shipping, tax calculation, content management and fulfillment systems, built by global engineering teams • Architect webhook systems supporting millions of real-time events • Build GraphQL federation strategies that enable flexible data access across distributed commerce microservices • Create integration patterns for multi-channel commerce including marketplaces, social commerce, and point-of-sale systems Drive Developer Excellence at Scale • Champion developer experience as the primary competitive advantage, targeting Time to First Hello World under 5 minutes • Build comprehensive SDK strategies across multiple languages, ensuring consistency while respecting language idioms • Design documentation architectures that serve both human developers and AI agents effectively • Cultivate a thriving developer community through authentic engagement, technical content, and ecosystem partnerships Lead Through Technical Excellence • Mentor engineering teams on API best practices, design patterns, and developer experience • Collaborate with cross-functional stakeholders including Marketing, Business Development, Sales, and Engineering leadership • Define and track sophisticated metrics including Revenue per API Call, Developer Lifetime Value, and API adoption velocity • Make critical technical trade-offs between REST, GraphQL, gRPC, and MCP based on specific use cases and constraints Who You Are Technical API Expert (Required) • Deep hands-on experience with API technologies and can articulate when to use each: • REST: Understanding of resource-oriented design, HTTP semantics, and HATEOAS principles • GraphQL: Federation architecture, schema stitching, and resolver optimization strategies • OpenAPI/Swagger: Schema-first design, code generation, and documentation automation • MCP: Understanding of AI-agent interaction patterns and machine-first API design • Proven expertise in API lifecycle management including: • Version management strategies (date-based vs semantic, deprecation policies) • Breaking change impact analysis and migration frameworks • API governance at scale across distributed teams Platform Scale Experience (Required) • Minimum 5 years in technical product management with 3+ years specifically in API/platform products • Demonstrated experience managing platforms with: • Hundreds-to-thousands of active developers • Billions of API calls monthly • Complex rate limiting and throttling strategies • Multi-tier monetization models • Deep understanding of distributed systems concepts: • Microservices architecture and service mesh patterns • Event-driven architectures and message queuing systems • Caching strategies and CDN integration • Database scaling patterns and data consistency models Commerce Domain Knowledge (Strongly Preferred) • Experience with ecommerce backend integrations, such as: • Payment gateway APIs (Stripe, PayPal, Square) • Inventory management and multi-location fulfillment • Catalog management • OMS • CMS • Understanding of commerce-specific challenges: • PCI-DSS compliance and payment tokenization • Cart/checkout optimization patterns • Order management lifecycles • Multi-channel inventory synchronization Technical Leadership Excellence (Required) • Proven ability to mentor engineers on API design and best practices • Experience leading cross-functional initiatives spanning Engineering, Product, Marketing, Business Development, and Partnerships • Track record of making complex technical decisions with significant business impact • Ability to communicate sophisticated technical concepts to both engineering teams and executive stakeholders Bonus Qualifications • Experience with API management platforms (Kong, Apigee, MuleSoft, AWS API Gateway) • Familiarity with iPaaS solutions (Zapier, Workato, Boomi) • Knowledge of AsyncAPI for event-driven architectures • Understanding of OAuth 2.0, JWT, and modern API security patterns • Experience with API monetization and usage-based pricing models • Contributions to open-source API tools or specifications Technical Skills Assessment You should be able to confidently answer questions like: • When would you choose GraphQL federation over REST APIs for a multi-team platform? • How would you design an API versioning strategy that maintains compatibility while enabling rapid iteration? • What are the trade-offs between synchronous REST calls and event-driven webhook architectures? • How would you implement rate limiting that fairly allocates resources across free and paid tiers? • What considerations are unique to designing APIs for AI agent consumption versus human developers? • How would you approach API monetization for a platform processing billions of requests? What Success Looks Like 90 Days • Complete deep technical assessment of current API platform capabilities and limitations • Develop relationships with key engineering teams and understand technical debt priorities • Define initial MCP implementation strategy and proof-of-concept roadmap • Establish baseline metrics for developer experience and API performance 6 Months • Ship meaningful iterations of MCP-enabled APIs supporting AI agent interactions across B2C and B2B commerce • Improve Time to First Hello World by 50% through developer experience optimizations • Implement sophisticated API governance framework across all engineering teams • Define and execute API monetization strategy with clear revenue targets • Define a repeatable pattern for M&A integration of acquired product APIs Why This Role Matters This position sits at the intersection of three massive trends reshaping commerce: API Economy Growth: The API management market is growing 25% annually to $32.77 billion Ecommerce Acceleration: Digital commerce continues its exponential growth trajectory AI Agent Revolution: Autonomous commerce agents will fundamentally transform how purchases happen You'll have the opportunity to define how these trends converge, building the technical infrastructure that will power the next generation of commerce experiences. Your work will directly impact thousands of developers, over 50,000 retailers, and billions of consumers worldwide. Join Us in Building the Future If You're Excited About • Solving genuinely hard technical problems at massive scale • Pioneering how AI agents will interact with commerce systems • Building APIs that developers love and businesses depend on • Working with cutting-edge technologies while solving real-world commerce challenges Then we want to hear from you. This is more than a product management role—it's an opportunity to shape the future of how commerce works in an AI-driven world. (Pay Transparency Range: $123,000-$207,000) The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be Advised Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce Will Never • require payment of recruitment fees from candidates; • request personally identifiable information through unsanctioned websites or applications; • attempt to solicit money from you as part of the hiring process or as part of an employment offer; • solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.