Responsibilities Kforce has a client in San Francisco, CA seeking a Loyalty Product Manager that is focused on the development, management, and optimization of a company's customer loyalty programs. This role combines the core principles of product management with a deep understanding of customer relationship management (CRM), data analysis, and marketing. Duties/Day to Day Overview: • A project of diverse scope and complexity • Loyalty Product Manager will serve as a liaison between the business community and the IT organization to provide product and user experience solutions to meet the business needs • Develops high level business requirements and translates them into functional specifications for the IT organization and manages changes to such specifications • Prepares requirements, specifications, business process and recommendations • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures • Resolves a wide range of issues in innovative and practical ways • As a Loyalty Product Manager, you will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors • Demonstrates good judgment in selecting methods and techniques for obtaining solutions • Networks with senior internal and external personnel in own area of expertise • Frequently interacts with customers, and/or functional peer group IC'S/managers, normally involving matters between department and other functional areas or internal customers • Regularly participates in a cooperative effort among members of a project team Requirements • 5 years of product management in a retail technology organization • Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them • Experience creating financial projections, assessing potential ROI, and managing budgets • Experience in ecommerce domain, supporting customer loyalty programs • Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online • Strong understanding of modern retail technology stack • Good understanding of how APIs connect different retail systems (e.g., POS, eCommerce, loyalty engine) to ensure seamless, omnichannel customer experience • Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment • Understands basic project management methodology • Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience • Expertise in Customer Relationship Management (CRM) software is a must; You should be familiar with how to use these platforms to segment customers, track their behavior, and manage loyalty programs • Proficiency with tools like SQL, Tableau, or other analytics software to analyze vast datasets, including customer purchase history, engagement metrics, and channel-specific behavior (e.g., in-app vs. web purchases) • Excellent communication, negotiation, and presentation skills are required; You'll need to clearly articulate product strategies to a diverse range of stakeholders, including senior leadership, engineering, marketing, and sales teams • Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. 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