Description Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses? As a Manager, Customer Success with Fashion & Fitness-Amazon Vendor Services (F2-AVS), you will lead a team of Customer Success Managers responsible for influencing growth across the businesses of Amazon’s top vendor partners while improving end-customer experience. You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills. You will help Customer Success Managers identify and execute new selection, merchandising, and operational improvements. You will own your team’s business growth, employee lifecycle, and team culture. The Fashion & Fitness-Amazon Vendor Services (F2 AVS) Team works with Vendors who sell products in Apparel, Shoes, Luggage, Sunglasses, Jewelry, Watches, Sports , and Outdoors categories. Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers. Key job responsibilities Lead a team of Customer Success Managers. Lead employee lifecycle, including interviewing, onboarding, training, performance management, and career development. Set and manage end-to-end goals for your team in alignment with organizational goals. Cultivate a team culture that optimizes for employee satisfaction while achieving goals. Meet with vendors to understand concerns, double down on wins, and provide strategic oversight. Partner with Customer Success Managers & internal stakeholders to develop joint vendor business plans. Identify, action, and/or advise on how to improve business metrics that drive growth and improve customer experience. Forecast and drive growth for Vendor enrollments. Support CSM to ensure timely, accurate, and professional operational support to vendors. Identify, solve, and scale process improvements across the team and organization. Act as a point of escalation for issues, questions, and concerns. Monitor & analyze vendor feedback to improve vendor experience. Act as a thought leader to define success criteria and business needs of vendors . Contribute to and lead creation of strategic plans and documents for the organization. Contribute to operational planning to drive scalable solutions across the organization. Partner with internal stakeholders, such as vendor management, merchant technology, and global account management teams, aligning programs and initiatives to drive growth. Basic Qualifications Bachelor’s Degree, 6+ years of relevant professional experience Experience developing and managing a high-performing team Experience managing teams to achieve goals and drive employee engagement Relationship management experience Negotiation experience Experience developing and implementing strategies Experience influencing stakeholders Proficient in Excel Strong time management, prioritization, and problem-solving skills Strong written and verbal communication skills Experience rapidly adapting to change and dealing with ambiguity Preferred Qualifications MBA, 10+ years of experience in account management, sales, marketing, buying, customer service, or consulting 10+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom Experience managing dynamic account portfolios Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence E-commerce experience Data analysis experience Proven ability to learn tools and processes then effectively use them to provide service Manage multiple projects and priorities in a fast-pace, deadline-focused environment Proven track-record of taking ownership and driving results Strong attention to detail Comfortable working in a diverse group and contributing to an inclusive culture Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A3042903