JOB TITLE Manager - Fulfilment Operations Management | MAF Digital Retail | Corporate Head Office UAE Role Summary The Manager – Fulfilment Operations Management oversees the performance of Majid Al Futtaim Retail’s digital fulfilment operations to enhance customer experience, improve KPIs, and ensure scalable, profitable operations across fulfilment centres. The role involves planning, analysing, and developing insights to drive efficiency and build sustainable, innovative fulfilment capabilities to support business growth. ROLE PROFILE • Monitor and improve Fulfilment Customer Experience metrics (on-time handover to last Mile, customer delay complaints %, Picking quality), Cost metrics (Fulfilment CPO etc.) as well as operational efficiency such as Pickrate for all stores in allotted coun • Support on effort across the fulfilment operations (analysis, planning, performance, etc) leveraging operational reports and conducting continuous on-ground audit and work closely with the fulfilment owners • Develop operational compliance guidelines and enforce adoption of processes and product capabilities • Perform regular review of operational manpower allotment in the country to ensure we support projected volumes and optimal operating costs • Monitor business processes ensuring compliance, identify areas of improvements based on operational challenges to increase the operational KPIs, share continuous feedback of the process alignment with stakeholders a • Support on performing regular audit of various processes and databases for the Fulfilment Operations function in order to identify gaps and risks, and propose corrective actions • Contribute to the review and update of the Fulfilment Operations function policies and procedures related and ensure it is implemented and reported on as a part of the policies and procedures for the Fulfilment Operations function • Ensure the implementation of MAF Retail’s corporate policies and relevant procedures Requirements • Bachelor’s degree in supply chain management or related field • 6+ years of experience in e-Commerce Grocery managing e-Commerce operations development and/or implementation with experience in Product Design • knowledge of e-Commerce ecosystem and value chain from both a business and a technical standpoint • Exceptional product management and business strategy planning skills; Strong Quantitative and Analytical skills What We Offer • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! • Work in a friendly environment, where everyone shares positive vibes and excited about our future. • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.