Responsibilities Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, make food decisions, and ultimately get food into their homes. This is an exciting time to join H-E-B Digital-we're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. As the Manager of Product Management for Customer Identity & Growth, you will be responsible for leading a team of product managers aligned to gathering, enriching and protecting customer data, enabling our business to better understand and serve our customers. We are seeking an experienced and strategic Manager of Product Management to lead a portfolio of high-impact product initiatives focused on the entire customer lifecycle, from initial discovery to long-term retention. You will be responsible for defining the vision and strategy for our Customer Identity platform, including data enrichment and privacy, while also driving key growth initiatives across acquisition, onboarding, and engagement. This role requires a powerful mix of strategic leadership, deep domain expertise, and a passion for building customer-centric experiences that deliver measurable business outcomes. You will lead and mentor a team of talented Product Managers, serving as a key thought partner to senior leaders and cross-functional stakeholders across the organization. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do You Have a HEART FOR PEOPLE... leadership / management skills? willingness to coach and mentor? HEAD FOR BUSINESS... ability to collaborate cross-functionally to achieve mutually agreeable outcomes? PASSION FOR RESULTS... drive to lead strategy and roadmap development? We're Looking For • 5+ years of experience in product management or technology consulting; experience managing / leading people or teams (preferred) What is the work? • Define Product Vision & Strategy: Craft and communicate a compelling product vision for our core Customer Identity and Growth initiatives. You will align teams and stakeholders around a shared strategy to improve acquisition, activation, and retention across all our digital experiences. • Lead a High-Performing Team: Directly manage and mentor a team of Product Managers, fostering their development and ensuring high-quality execution. You will champion a culture of innovation, collaboration, and continuous improvement. • Drive Growth & Acquisition: Own the strategy and execution for top-of-funnel acquisition, including developing AI-driven features for offsite search experiences, SEO, optimizing performance, and improving onboarding flows to convert new users to core users. • Enhance Customer Identity & Personalization: Oversee the development of our Customer Identity platform, focusing on gathering, enriching, and protecting customer data. Your work will enable increased personalization and relevance in our product recommendations while safeguarding data privacy. • Influence & Partner: Build consensus across the organization, influencing internal and external stakeholders to align on priorities and outcomes. You will work closely with Product, Engineering, Design, Data Science, and Marketing to deliver world-class user experiences. You will navigate and lead within a large-scale environment, managing complexity with clarity and purpose. • Execute with a Data-Driven Approach: Drive product development with a strong test-and-learn mindset. You will own and evolve our experimentation roadmap, using quantitative and qualitative data to generate insights, develop product requirements, and deliver impactful outcomes. Management / Strategy • Leads a team of product managers to manage the product life cycle of tightly related digital product categories or domains. • Conducts annual reviews; provides feedback to improve performance. • Recruits / interviews / participates in selection of / onboards new hires; trains / provides ongoing education; coaches / mentors / manages product team Partners. • Manages resource allocation, budget, and spending. • Manages activities to drive product development, typically strategically or thematically related. • Assesses current market conditions to define product strategy. • Leads / manages development of product roadmaps; determines product strategy and roadmaps that align with product ecosystem, considering industry trends, vendor marketspace, and organizational priorities. • Crafts project vision; coordinates cross-functional teams of Partners / suppliers. • Communicates complex ideas; anticipates objections; negotiates with / influences internally and externally, including H-E-B senior leaders and global vendors. • Anticipates business and regulatory issues; recommends best practices for improvement and costs and fees. • Makes data-informed decisions based on sound understanding of organizational priorities, voice of guest, analytics, user testing, benchmarks, industry reporting, and emerging trends. • Refines requirements based on prototyping, hands on testing, and iterative feedback; serves as bridge between customer desires and technical realities. • Drives end-to-end product release, including feature design-development, integrations, data migration, cutover from legacy applications, and stabilization and support. • Proactively manages sprint plans, issues, and decisions; anticipates risks; ensures focus stays on maximizing value within timeline and resource constraints. • Manages company-wide stakeholders to understand / strategize business needs in an end-to-end manner. • Works closely with business stakeholders, users, Product Managers, Design, and Engineering Partners to drive entire technology project lifecycle. • Manages / leads team to demonstrate high velocity, efficiency, and morale; ensures teams consistently meet committed deadlines. • Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues with little escalation. What is your background? • Bachelor / Masters' degree in a relevant field of education and / or work experience leading successful projects and coaching / mentoring others in functional area. • 5+ years of experience in product management or technology consulting and at least 2 years focused on customer data. • Experience supporting retail, supply chain, ecommerce, or digital marketing operations • Experience leading / managing people or teams (preferred) • Domain Expertise: Deep knowledge of customer data, identity resolution, and growth/retention-focused consumer products. • A strong background in AI/ML technologies and experience applying them to improve product discovery is highly desirable. • Leadership & Communication: Exceptional communication and storytelling skills with a demonstrated ability to influence stakeholders at all levels. You are a collaborative leader who thrives in a matrixed environment and is energized by developing talent. • Data Fluency: A strong quantitative or technical background with the ability to analyze data, synthesize insights, and make sound business decisions. You should be comfortable with data analytics and using both quantitative and qualitative inputs to inform strategy. • Execution: A track record of success in developing and executing product roadmaps and delivering impactful outcomes. You are a strategic thinker who can also dive into tactical execution when needed. Do you have what it takes to be an H-E-B Manager of Product Management? • Broad knowledge of the field with proven leadership skills • Comprehensive knowledge of voice of the customer techniques and product management tools • Advanced knowledge of retail accounting / finance principles • Advanced Excel, SQL, and analytical skills • Advanced communication and presentation skills • Strong leadership / management skills • Strong Agile / Scrum and project management skills • Strong negotiating and interpersonal skills • Ability to leverage data to tell a meaningful story. • Ability to break down problems into components and reassemble them to improve efficiency and effectiveness. • Ability to condense complex technical concepts into non-technical language for business stakeholders. • Ability to collaborate cross-functionally to achieve mutually agreeable outcomes. • Ability to work with technical resources to translate product requirements. • Ability to articulate and capture value through OKRs and KPIs. Can you... • Lead / manage and develop others in a fast-paced, deadline-driven environment • Regularly lift up to 20 lbs. • Sit for extended periods • Work extended hours and / or rotating schedules 11-2024 JDPRODUCT