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Printful

Merchant Success Manager

This role is for a Merchant Success Manager focused on customer acquisition in e-commerce, requiring 2+ years in sales, proficiency in CRM software, and fluency in English and Vietnamese. It offers a permanent contract with competitive pay, located in Vietnam.
🌎 Country
United States
🏝️ Location
Unknown
📄 Contract
Full-time
🪜 Seniority
Mid-Senior level
💰 Range
Unknown
💱 Currency
$ USD
💸 Pay
Unknown
🗓️ Discovered
September 12, 2025
📍 Location detailed
United States
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🧠 Skills
#Unknown
Role description
We're looking for a driven Junior Business Development Manager to join our dynamic Sales team. In this role, you'll be identifying, engaging, and converting potential customers into thriving Printify merchants. You'll build strong relationships, understand their business needs, and demonstrate how Printify can be the solution to their e-commerce goals. Your focus will be on proactive outreach, presenting compelling solutions, and closing deals to expand our merchant base. Responsibilities • Drive customer acquisition by converting leads into active, paying Printify merchants. • Present, promote, and sell Printify products and services using strong arguments to prospective customers. • Develop and maintain a robust pipeline of new business opportunities. • Understand prospective merchants' business models and challenges, and articulate how Printify can provide value. • Negotiate and close sales agreements to achieve and exceed sales targets. • Analyze sales data and market trends to identify opportunities and optimize sales strategies. • Collaborate with the Merchant Success team to ensure a smooth handover and successful onboarding of new merchants. • Stay informed about e-commerce trends, industry best practices, and competitor activities to effectively position Printify. • Participate in activities that increase Printify’s presence amongst Vietnamese merchants. Requirements • 2+ years of proven experience in Sales, Business Development, or a similar role focused on new customer acquisition. • Demonstrated track record of consistently meeting or exceeding sales targets. • Passion for technology and e-commerce. • Experience in the software and/or technology industry, and/or Print on Demand industry is a plus. • Experience using analytics and business intelligence tools such as Looker or Power BI. Ability to build effective data dashboards to monitor and improve KPIs is essential. • Experience with CRM software is required. • Fluent written and spoken English and Vietnamese proficiency. • Technical aptitude to quickly learn new technologies and explain them to potential clients. • A highly motivated, goal-oriented team player with strong negotiation and communication skills. • Someone who is resilient, persistent, and able to handle objections effectively to close sales. • Living in Vietnam. What We Offer • All the resources and tools to perform your tasks (choose between Mac or Windows). • Flexible working hours (start your day as late as 11 a.m.). • Health insurance, including a mental wellness program. • Room for professional growth (conferences, workshops, mentoring, guest lectures). • Exciting team-building events and parties you’ll never forget! We are an equal opportunity workplace. We’re committed to diversity and inclusion and make our hiring decisions based solely on qualifications, merit, and work experience.Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career's site. We’re always looking for creative and driven minds to join our ever-growing team.If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job.