Job Description About MusicMajlis MusicMajlis was born in 2019 as the retail and e-commerce arm of Techniline Electronics, a company with over 31 years of legacy in professional audio distribution across the Middle East. Since its launch, MusicMajlis has transformed the UAE’s music and audio gear landscape with: • The region’s largest product range of musical instruments, studio, and pro audio gear. • Unbiased expert advice that helps every customer — from first-time musicians to seasoned professionals — make the right choice. • A culture of passion for music, service excellence, and continuous innovation. We’re proud to have become the go-to platform for musicians, creators, and audio professionals across the GCC, combining the reliability of Techniline with the energy and accessibility of a modern music store. Our vision is ambitious: to not just sell gear, but to build a trusted community and ecosystem for creators in the region. Role Overview We are seeking a Music & Audio Gear Advisor who combines product knowledge with strong sales drive. This role is about more than answering questions — it’s about engaging customers, understanding their needs, and closing deals. You’ll guide musicians, creators, and audio professionals toward the right gear while ensuring that every conversation leads to real sales growth. While the initial focus is on sales and customer advising, this position also has a clear growth path: as you succeed, you’ll gain opportunities to influence merchandising, campaigns, and eventually lead the MusicMajlis division. Key Responsibilities Customer Engagement & Sales • Respond quickly to customer inquiries across WhatsApp, chat, email, and social channels. • Understand customer needs and provide unbiased, practical gear recommendations. • Follow up on leads and ensure maximum conversion of enquiries into orders. • Manage post-sales queries to build loyalty and repeat business. • Consistently meet or exceed monthly sales targets. E-commerce Support • Monitor and manage day-to-day online sales activity. • Coordinate with operations and warehouse teams to ensure smooth order processing. • Support merchandising efforts (review product listings, highlight category opportunities). • Track competitor activity and share insights on pricing and product trends. Growth Contributions • Provide inputs on which products, bundles, or categories to offer. • Share customer insights for product range planning and clearance opportunities. • Contribute feedback to improve website usability, product filters, and customer journey. What We’re Looking For • 3–8 years of experience in e-commerce sales, inside sales, or customer success. • Strong understanding of the music and audio industry (live sound, recording, DJing, producing, instruments). • Broad hands-on experience across different audio equipment and instruments — working with different brands, categories, and settings is a major advantage. • Proven ability to close sales and hit targets, not just advise. • Excellent written and spoken communication skills in English (Arabic is a plus). • Familiarity with e-commerce platforms (Shopify, Zoho CRM, or similar). Preferred Qualifications • Educational background in Audio Engineering or Music. • Experience as a musician (drummers strongly preferred). • Familiarity with Behringer, Alesis, or similar product ecosystems. Soft Skills • Sales-driven mindset with persistence and adaptability. • Problem-solving with initiative. • Customer empathy balanced with focus on results. • Ability to thrive in a fast-paced, entrepreneurial environment. Growth Path This Role Is Designed For Someone Ambitious • Immediate focus: sales, conversions, and customer experience. • Next stage: expand into product merchandising, category management, and campaign planning. • Future: develop and lead the team, oversee campaigns and aftersales, and ultimately take ownership of the MusicMajlis division within Techniline’s retail business. Why Join Us? • Be part of the region’s #1 music e-commerce platform. • Fast-paced, music-focused environment where your expertise and sales ability matter. • Clear career path with opportunities to grow into leadership. • Work with a passionate team shaping the future of music retail in the GCC. Compensation: AED 4,000 – 7,000/month On Target Earnings (based on experience & fit) Location: Techniline HQ - Port Saeed, Dubai, UAE Job Details Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.techniline.org Job Function: Information Technology (IT) Company Industry/ Sector: International Trade and Development What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. 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