DIVE IN TO A NEW CAREER WITH LESLIE'S: Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000+ retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's Note: This position is based at our corporate office in Phoenix, AZ, and follows a hybrid work schedule. Remote work is not available for this role. Candidates must reside within commuting distance, as relocation assistance is not provided. Additionally, applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa support. This position is not open to agency submissions. Job Overview: The Omnichannel Analyst is responsible for analyzing fulfillment performance, identifying process opportunities, and supporting the execution of strategies that enhance the end-to-end omnichannel experience. This role requires a balance of analytical expertise and operational awareness, with the ability to interpret data, resolve issues, and implement solutions that drive efficiency and improve customer and team member experiences. The Analyst will work cross-functionally with field teams, supply chain, IT, and operations to support fulfillment execution and optimize systems and processes. Key Responsibilities: Data Analysis & Insights: • Analyze omnichannel performance data to identify trends, operational gaps, and improvement opportunities across Buy Online Pickup in Store, Ship From Store, and Same Day Delivery programs • Build and maintain reports and dashboards to monitor KPIs, fulfillment SLAs, and customer experience metrics • Translate complex data into clear, actionable insights that inform strategy and support decision-making Customer Experience Optimization: • Identify friction points within the omnichannel customer journey and recommend solutions that enhance both customer satisfaction and store efficiency • Evaluate system performance and operational workflows to identify and drive enhancements that improve efficiency, accuracy, and the overall fulfillment experience. • Leverage customer and store feedback to support continuous improvement across fulfillment channels Technology & Systems Integration: • Assist in the implementation and optimization of omnichannel technologies, including CRM systems, POS integrations, and e-commerce platforms. • Ensure data consistency and integrity across all systems to support accurate reporting & decision-making. Collaborate with IT and cross-functional stakeholders to define, prioritize, and implement system enhancements that improve field execution and operational efficiency. Strategic Planning & Cross-Functional Collaboration: • Contribute to the development and execution of new omnichannel strategies that align with business goals and field needs • Support the execution of pilot programs & A/B testing to evaluate new initiatives before full-scale rollout. • Build strong partnerships across departments to ensure alignment, consistency, and executional success Field & Fulfillment Support • Partner with store teams to troubleshoot and resolve order management and fulfillment-related issues • Monitor order queues and system behaviors to identify recurring issues and escalate as appropriate • Support execution of Omni initiatives through direct communication with field leaders and alignment with operational partners Qualifications: • Bachelor's degree in Business, Operations, Data Analytics, or a related field. • 3+ years of experience in omnichannel operations, retail analytics, e-commerce, or a similar role. • Proficiency in data analysis tools such as Excel, Power BI, SQL, or Python. • Strong critical thinking and problem-solving skills with a solution-oriented mindset • Strong understanding of retail operations and customer behavior. • Excellent verbal and written communication skills, with the ability to engage with both field and corporate audiences. • Experience supporting store operations and resolving fulfillment/system-related issues. • Understanding of omnichannel programs, inventory management, and customer experience best practices. • Proven ability to manage multiple priorities in a fast-paced, cross-functional environment. Leslie's provides a robust benefits package, including: • Comprehensive medical, pharmacy, dental, & vision plan options. • Health savings account (with enrollment in the high deductible health plan option). • Health & dependent care flexible spending accounts. • Company-paid basic life and AD&D insurance. • Voluntary supplemental life insurance. • Company-paid short-term disability and voluntary long-term disability insurance. • Pre-tax and Roth 401(k) with company match. • Paid vacation, sick, and bereavement leave. • Paid holidays, including a floating personal day. • Employee assistance and wellness programs. • Earned Wage access is available, allowing early access to a portion of your earned wages before payday. • Product discounts at Leslie’s Retail stores. Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.