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The Change Partners

Online Experience Manager

This role is for an Online Experience Manager with 7+ years in e-commerce or UX strategy, focusing on data-driven customer experience and commercial performance. It’s a permanent hybrid position, requiring expertise in SEO, CRO, and agency management.
🌎 Country
United Kingdom
🏝️ Location
Hybrid
📄 Contract
Full-time
🪜 Seniority
Mid-Senior level
💰 Range
Unknown
💱 Currency
£ GBP
💸 Pay
Unknown
🗓️ Discovered
August 20, 2025
📍 Location detailed
London Area, United Kingdom
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🧠 Skills
#Technical SEO #GA4 #Promotions
Role description
Hybrid - 3 days in the office Please note this role doesn't offer sponsorship The Change Partners are working with a tier 1 consumer electronics business to find a data-driven online experience manager. This person will play a pivotal role in driving the growth of the UK e-commerce website by owning the end-to-end customer experience and commercial performance of specific product categories. Key Responsibilities • Manage product listings, promotions, and campaign execution to meet performance targets. • Lead the UX and conversion rate optimisation (CRO) strategy, identifying friction points and prioritising improvements for both desktop and mobile sites. • Analyse data from sources like GA4, AA, Content Square, and Excel to derive actionable insights and present recommendations for continuous improvement. • Lead a virtual team of agency talent using agile methods, collaborating with various internal teams, including product, merchandising, and marketing. • Plan and execute integrated website communications for product launches, brand campaigns, and promotions, ensuring alignment with marketing objectives. • Monitor SEO performance and optimise content, metadata, and technical SEO to improve organic visibility and the on-site experience. What we’re looking for • We are looking for someone with at least 7 years of experience in online marketing, e-commerce, or UX strategy, preferably within a large multinational or consumer tech business. • Proven track record of delivering end-to-end digital projects and conversion-driven campaigns. • Strong knowledge of SEO, CRO, UX principles, and e-commerce platforms is essential. • The ability to simplify and present data from tools like GA4, AA, and Excel is also required. • Experience in managing agencies and virtual teams, and a familiarity with agile tools such as Jira, Asana, or Monday.com