Reports to: Studio Manager Location: Chelsea, London (SW10) Commitment: Full-time, office-based Role Overview Tilly Sveaas is a fast-growing jewellery brand based in Chelsea, looking for a proactive and detail-oriented Operations Assistant to play a key role in keeping our business running and growing smoothly. Working directly for our Operations Director and closely with other members of the team, you’ll compile regular trading and operations reports; consider forecasting, ordering, and stock keeping to manage stock coverage; and organise freight and logistics. We are a small team of 10 and this is a collaborative role that will give you experience and insight into our whole business. This is an exciting opportunity for someone who wants to grow with a scaling ecommerce brand. Key Responsibilities Merchandise and stock operations • Generate weekly and monthly stock, merchandise and sales reports • Generate weekly and monthly operations reports including returns, refunds, logistics and customer service • Use insight to feed into order forecasts and on-site merchandising • Manage uploads and pricing changes for our ecommerce customers on-site and for our wholesale customers in price lists • Regular stock takes of products and packaging including updates on WooCommerce, Unleashed and Xero • Raise, update and process purchase orders, manufacturing assemblies and inventory receipts • Ensure order confirmations, invoices and packing lists are stored and organised • Maintain up-to-date database of product costings and supplier options • Cost new parts and products for launches • Create parts and Bill of Materials in Unleashed • Liaise with our packaging suppliers, ensuring orders are placed and delivered on time • Manage logistics providers including selecting the most efficient shipping methods and monitoring transit schedules, and first line support for our logistics providers Company operations • Assist finance in month end queries on stock, invoicing and purchase orders • Assist colleagues in preparing for key events You might be a fit if you are… • Someone with 1–2 years in an operations, supply chain, or finance-support role (eCommerce experience preferred). • Able to work in a fast-paced, deadline-driven environment. • Someone with strong attention to detail and organisational skills. • Someone with excellent, clear, verbal and written communication skills. • Someone with an analytical and pragmatic approach to work - ability to autonomously solve problems. • Someone with strong commercial awareness. • Someone with a strong competency with Excel/Google Sheets. • Someone with strong technical skills - WooCommerce, Unleashed and Xero preferred (training will be provided but familiarity with eCommerce platforms/ERPs is essential). Benefits • Salary range: £30-£35k DOE • Relaxed office environment in Chelsea, SW10 • Private healthcare with BUPA • 21 Days Holiday plus Bank Holidays • 60% staff discount on jewellery