About Us Truffle Guys is a fast-growing premium truffle condiment brand, supplying restaurants, multi-site foodservice operators, retailers, and direct-to-consumer customers with our unique range of truffle-based products. We are disrupting the market and have ambitious growth plans, making this an exciting time to join our team. We’re looking for a highly motivated Operations Executive to play a key role in ensuring smooth day-to-day operations, supporting our growth, and helping us deliver exceptional service to our customers. The Role We’re looking for someone to join our brilliant Operations team, someone who shares our entrepreneurial spirit, thrives in a challenger-brand environment, and is obsessed with creating a world-class customer experience.This role is perfect for a detail-driven problem solver who loves making things run smoothly behind the scenes, finding efficiency gains, and supporting a brand that’s scaling fast.Although primarily an operations role, you’ll get exposure across the business, from supporting with customer orders and stock management to working closely with our sales and marketing teams on launches, events, and influencer send-outs. This is a chance to grow with us, learn quickly, and have a real impact on a company that’s shaking up the food industry.This role is fully remote, but we’re also open to candidates based in London who’d like to come into the office from time to time. Key Responsibilities: Customer Experience • Managing D2C orders (via our Shopify site), ensuring smooth fulfilment and resolving any issues with our warehouse partners. • Providing outstanding customer service for all D2C orders, ensuring quick responses and happy customers. • Ownership of B2B orders (wholesalers, retailers, restaurants), making sure our customers receive their truffle fix on time and in full. • Problem solving and customer support when order or delivery issues arise. Stock Management & Reporting • Supplier management, including raising purchase orders, overseeing production timelines & end-to-end delivery of stock. • Ensuring accurate and timely invoicing of customer orders. • Chasing outstanding customer payments and managing invoice queries. • Supporting stock reconciliation to keep our systems aligned with physical stock. • Monitoring stock levels to flag risks before they become issues. • Data management & reporting Logistics & Operations • Managing our 3PL (third-party logistics) partner and identifying inefficiencies to improve processes. • Organising event logistics — from coordinating the events team to managing stock, samples, and transport. Cross-Functional Team Support • Sales team – assisting with new product set-ups, order status updates, and retailer requirements. • Marketing team – coordinating influencer send-outs, samples, and supporting brand activations/events. What We're Looking For • Ideally you have 1-2 years of experience in an operations role (FMCG preferable), or equivalent hands-on experience. • Confident with numbers and data, with strong Excel/Google Sheets skills (bonus if you’ve used Shopify, Unleashed, or other ERP systems). • Detail-oriented, highly organised, and energised by solving problems efficiently. • Excited by the bigger picture – keen to spot (and create!) operational efficiencies in a fast-moving supply chain. • A self-starter who thrives in a small, dynamic team where everyone chips in. • Hungry (literally) to grow in a brand that’s shaking up the UK food scene. What We Offer • Competitive Salary – £24,000 - £36,000 depending on experience. • Flexible / Fully Remote • Fast-Track Career Growth – Hit KPIs and grow into a senior role. • Exciting Events – Attend foodie festivals such as Taste of London (Regent’s Park). • Workplace Pension – With a company contribution. • Annual Leave – 25 days plus 8 public holidays. • Discretionary Annual Bonus Scheme. • Company Mobile Phone & Laptop. • Annual Salary Review. • Future Share Options Available. • As much truffle mayo as you can consume!