Operations Manager Your role in our mission: • Oversee and manage a shared user or dedicated customer operation, encompassing receiving, picking, packing, shipping, and inventory management. • Develop and implement strategic plans to improve warehouse efficiency, productivity, and cost-effectiveness. • Develop and implement succession planning strategies to ensure operational continuity and flexibility. • Establish and enforce warehouse policies, procedures, and safety protocols to ensure compliance with industry regulations and company standards. • Manage a team of warehouse Team Leaders, providing guidance, training, and performance evaluations. • Ensure warehouse operations are conducted in adherence to customer-specific requirements and guarantee customer satisfaction. • Analyze warehouse data to identify trends, assess performance, and implement corrective actions. • Implement warehouse management systems (WMS) and utilize technology to optimize inventory control, order fulfilment, and labour management. Valued skills and experience: • Extensive experience in warehouse management, preferably in a 3PL, E-commerce operations or high-volume distribution environment. • Proven track record of success in optimizing warehouse operations, reducing costs, and improving productivity. • Proven track record of achieving high performance and outstanding results through a data and metric driven approach. • Strong leadership and team management skills, with the ability to motivate, coach, and develop a diverse team of warehouse personnel. • Excellent analytical skills, being able to produce a variety of reports, read and indicate trends. • Excellent organizational, time management, and problem-solving skills, with the ability to handle multiple priorities simultaneously. • Expertise in warehouse management systems (WMS) and inventory control methodologies. • Deep understanding of warehouse safety regulations, quality control procedures, and environmental compliance standards.