Company Overview The Bluebird Group is a manufacturer’s representative and consulting firm serving as an invaluable partner to some of the most innovative brands and multinational retailers. We are committed to delivering innovative solutions, focusing on growth, expertise, data, and fostering relationships. Job Summary We are seeking a Operations Specialist to join our Digital Commerce team in our office in Northwest Arkansas. This role is ideal for someone who is passionate about retail strategy, thrives in a collaborative environment, and is eager to drive successful business partnerships between and our retail and vendor partners. If you're looking to grow professionally and make an impact, we’d love to hear from you. Key Responsibilities • Own & execute projects by organizing and resourcing tasks to ensure efficient delivery before deadlines. • Take ownership in troubleshooting uncommon issues then implement solutions and document process. • File support tickets and see them through to completion. • Responsible for ensuring monthly financial processes are efficient, effective and up to date (chargebacks, accruals, returns, etc.). Drive catalog quality control, prioritization, workload, and consistency. • Proficient understanding on the topics of retail attributes, logistics and omnichannel fulfillment on a wide variety of platforms (1p, 3p, BOPIS, BOSS). • Proactively enhance operational efficiency by creating and updating process documentation and technology, while researching and advising the operations team on industry trends, learnings and best practices. • Collaborate with cross-functional teams to ensure that operational requirements are integrated into new initiatives, projects, and products for your client set. • May supervise a small group of team members, assigning and checking work, assisting, and instructing as required, and performing the same work as those supervised or closely related work, a portion of the time. • Handle communications tactfully and present data and recommendations in a way that impacts the company's position, prestige, relationship, operations, and end results. • Communicate promptly and coordinate with external contacts and build self-initiated relationships within the team cross-functionally. Qualifications • Bachelor’s Degree (or experience equivalent to four years of college) in a related field • 2 years of related work experience, preferably related to ecommerce or retail • Strong and tactful communication skills (written and verbal) to build relationships with internal and external contacts, discuss problems, present data and give recommendations. • Entrepreneurial Spirit – ability to pivot quickly, a curiosity to learn, and a sense of ownership and confidence in leading clients and cross functional partners • Strong organizational skills and attention to detail • Skilled at managing project timelines to ensure timely completion of deliverables • Excellent in Microsoft Office Suite • Able to take constructive feedback as a tool for professional growth • Able to digest, analyze, and visualize large sets of data from multiple sources with accuracy • Exudes the character traits: hungry, humble, EQ, excellence, transparency, relationship, ownership & teamwork Benefits We offer a comprehensive benefits package, including: • Parking/Commuting Stipend (for those working in our Minneapolis office) • Cell Phone Plan or Reimbursement • Medical • Dental • Vision • HSA (with employer match) • Short Term and Long-Term Disability • Life Insurance • 401(k) (with employer match) Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be required.