Title: ORCE Program Manager Type of Position: Direct Hire Description: We are looking for an experienced Program Manager to lead initiatives around Oracle Retail Customer Engagement (ORCE) with a focus on Loyalty, Promotions, and CRM capabilities. This role will serve as the strategic and operational owner for the ORCE platform, ensuring successful program delivery, cross-functional alignment, and maximum business value from ORCE investments. • Lead the end-to-end delivery of Oracle ORCE-based programs, including Loyalty, Promotions, and Customer Master/CRM capabilities • Partner with business stakeholders to define roadmap, use cases, and KPIs for customer engagement initiatives • Manage ORCE implementation/enhancement projects across internal teams, system integrators, and vendors • Oversee platform governance, change management, and release planning aligned with business priorities • Ensure robust integrations between ORCE and other enterprise platforms (POS, eCommerce, Salesforce, ERP) • Monitor system performance, drive incident resolution, and lead continuous improvement efforts • Track budgets, resource allocation, and timelines, ensuring projects are delivered on time and within scope • Communicate project status and risks to senior leadership with transparency and clarity • Ensure compliance with data privacy and security requirements across all customer data flows Essential Competences: • 8+ years of experience in program or project management, with at least 3+ years focused on Oracle Retail Customer Engagement (ORCE) • Strong domain expertise in Loyalty Programs, Promotions Management, and CRM within retail or consumer-facing environments • Proven success managing complex cross-functional technology programs • Experience integrating ORCE with systems such as Oracle Xstore, eCommerce platforms, and Salesforce • Solid understanding of ORCE 19+ architecture, APIs, and data flow design • Exceptional leadership, communication, and stakeholder management skills • PMP, Scrum Master, or equivalent certification is a plus Qualifications: • Bachelor’s degree in computer science, Information Technology, Engineering, Business Administration, or a related field. • Mastery in techniques and lean agile methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles, with an ability to extend that understanding throughout the organization. • Proven success creating digital products vision, strategy, from ideation to launch, including engineering and operational quality. • Expertise in working with a multi-disciplinary team of customer-focused products and services to design and build solutions that deliver valuable outcomes. • Retail industry knowledge and expertise within aligned or targeted industries is essential. • Proven ability to prioritize competing demands and obtain buy-in from stakeholders. • Ability to define financials, ROI, KPIs, and forecasts with success leveraging data to make decisions about product feature increments • Mastery in leading change and inspire others to change behaviors • Strong influencer in continuous learning and innovation culture