Job Summary: The Payments Product Owner / Payments Lead is a key role responsible for defining and executing the product strategy for payment processes and services across our D2C (Direct-to-Consumer) platforms. This individual will drive the payments roadmap, prioritize features, and collaborate with cross-functional teamsincluding IT, D2C, Finance, and Complianceto deliver seamless, secure, and scalable payment solutions. The ideal candidate has deep expertise in payment technologies, regulatory compliance, and eCommerce best practices, with a proven ability to deliver high-impact product outcomes. Key Responsibilities • Payments Strategy & Roadmap: Define and execute the payments product vision, strategy, and roadmap in alignment with business objectives. • Stakeholder Collaboration: Partner with Engineering, Finance, Legal, Compliance, Marketing, and Customer Support to align priorities and deliver best-in-class payment solutions. • Market & Competitive Analysis: Monitor industry trends, emerging technologies, and regulatory changes (e.g., PCI DSS, GDPR) to identify innovation opportunities and mitigate risks. • Performance Optimization: Track payment KPIs, identify inefficiencies, and implement enhancements to improve conversion, reduce costs, and elevate user experience. • Compliance & Security: Ensure adherence to payment regulations and security standards, working closely with relevant teams to address vulnerabilities. • Product Development: Translate business needs into actionable user stories, maintain a well-groomed backlog, and prioritize features for development teams. • Cross-Functional Support: Assist Accounts Receivable and Consumer Services in troubleshooting payment system issues and resolving customer disputes. Qualifications & Skills • Education: Bachelor's degree in Computer Science, Business, Finance, or a related field preferred. • Experience: 3+ years in product management, preferably in payments, fintech, or eCommerce. • Technical Knowledge: • Expertise in payment processing (credit/debit cards, ACH, mobile wallets, PayPal, Apple Pay, Affirm, etc.). • Familiarity with payment gateways, fraud prevention, billing systems, and eCommerce platforms. • Experience with QuickLizard is a plus. • Analytical Skills: Proficiency in data analysis and reporting to drive decision-making. • Soft Skills: • Strong communication and customer service abilities. • Ability to manage multiple priorities in a fast-paced environment. • Self-motivated with a problem-solving mindset.