• Proven track record in managing the delivery and implementation of Point of Sale (POS) and eCommerce solutions for clients in North America. • Extensive experience working with leading North American retail customers, with a focus on driving program success and stakeholder alignment. • Strong domain expertise in Point of Sale and eCommerce, with hands-on exposure to solution delivery, integration, and lifecycle management. • Program leadership experience involving at least one major POS or eCommerce platform (e.g., Oracle Retail, SAP Hybris, Shopify, Salesforce Commerce Cloud). • Experienced in collaborating with marketing, product, and engineering teams to ensure cohesive execution of program goals and product positioning. Program Planning & Strategy • Define and align the POS program roadmap with organizational goals. • Conduct impact analysis and feasibility assessments for POS initiatives. • Create detailed project/program plans including scope, milestones, resources, and timelines. Stakeholder & Vendor Management • Collaborate with internal stakeholders (e.g., IT, store operations, finance, marketing). • Engage with external vendors and technology partners to ensure timely and quality delivery. • Maintain strong relationships with POS hardware and software providers. Implementation & Integration • Lead rollout of POS systems across stores, ensuring minimal business disruption. • Oversee configuration, customization, and integration of POS solutions with ERP, inventory, and eCommerce platforms. • Coordinate testing (UAT, SIT) and pilot deployments. Team Leadership & Cross-functional Coordination • Manage cross-functional teams of developers, QA, business analysts, and operations staff. • Facilitate agile ceremonies or structured project management processes (e.g., Scrum, PMP). • Mentor team members and resolve cross-team dependencies. Risk & Budget Management • Identify program risks and implement mitigation strategies. • Track budgets, forecasts, and expenditures to ensure financial control. Support & Continuous Improvement • Ensure proper transition from project implementation to support teams. • Monitor system performance post-deployment and lead continuous improvement efforts. • Collect feedback from store teams and customers to drive updates and enhancements. Compliance & Documentation • Ensure adherence to PCI-DSS, data privacy, and security regulations. • Maintain thorough program documentation, including SOPs, training material, and project records. Salary Range-$100,000-$130,000 a year