About Iglu Why You'll Love Working Here At Iglu.com, we're more than just a travel company — we’re the UK’s leading online cruise retailer, and we’re redefining what it means to book a cruise in the digital age. Working at Iglu means: • 💬 Flat structure, real impact – Your ideas matter. Everyone contributes, and you’ll see the results of your work fast. • 🌴 Cruise perks & travel love – We’re in the business of adventure, and you’ll feel it. • 🧠 Smart, supportive people – Join a talented, close-knit team that genuinely enjoys solving hard problems together. • 🚀 Room to grow – We’re on a transformation journey, and there’s huge opportunity to shape the future with us. • Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology, delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and why it matters As a Principal Engineer at IgluCruise.com, you’ll take technical ownership of the CRM and operations domains, helping to shape the evolution of our enterprise platforms and the seamless integration of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow. You’ll be at the technical heart of a business that’s transforming how people book cruises online — a sector ripe for innovation and full of complexity. Who will I be working with? You’ll report directly to the Director of Engineering and play a leadership role across two cross-functional Product Teams focused on CRM and operations. You’ll be supported by and work closely with: • The Head of Architecture to align technical direction with target architecture • The Director of Engineering to drive engineering strategy and team growth • The Head of QA to ensure high standards of quality, automation, and release confidence • The Lead Engineers and Software Engineers in the CRM and operations Product Teams • Business stakeholders as a technical consultant for new idea submissions Collaboration will be at the heart of your role — ensuring technology choices and development practices are aligned with business needs and delivered with excellence. What you will own Enterprise COTS SaaS platforms covering: • Customer service and sales lead management • Back office automation platform • Call centre platform Bespoke development covering: • Agent Reservations (Configure, Price, Quote and Book) • Booking management platform • Customer Booking Portal What we are looking for • Contribute to sprint planning while providing architectural guidance to product teams. • Shape the long-term technical vision for bespoke software, looking beyond immediate delivery needs. • Serve as a technical advisor to business units aligned with product teams, with a primary focus on Sales and Customer Service. • Bring deep expertise in application and platform development. • Demonstrate strong proficiency in enterprise integration patterns (including APIs and event driven design), AWS and SQL as well as noSQL databases. • Lead architecture and development decision-making with confidence and clarity. • Maintain a hands-on approach, effectively balancing strategic thinking with practical implementation. • Someone who can remain calm under pressure to investigate and resolve technical issues and challenges. Tech at Iglu: • We work in an Agile way but let teams decide how to operate within those boundaries • We are happy with remote and office working • We are pragmatic about what technologies we use but always are evaluating new tools/languages/frameworks • We are passionate about Infrastructure as code and AWS is our platform of choice • We believe in autonomy and responsibility to sit in the teams that are building and deploying the software. • Small frequent deployments are what we strive for Experience / Qualifications: • Experience in running engineering teams or cross functional teams • Experience designing and developing highly available and scalable distributed solutions ideally ecommerce. • Experience in Infrastructure as Code • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • Experience leading and mentoring a team of software developers • Extensive experience of C#, MVC and SQL (.net framework and .net core) • Experience working closely with Stakeholders and wider business • Experience with AWS (or other cloud technologies) • Experience with distributed caching • Experience with search technologies • Exposure to TeamCity, Octopus and Bitbucket Pipelines