We are looking for a Product Content Specialist (PCS) who will support Coastal Source and its dealers by enhancing and maintaining our dealer website and product support platforms. Reporting directly to the VP of Product Management, this role is crucial for maintaining the accuracy and effectiveness of our digital product information across key platforms. NOTE: Coastal Source is committed to fostering in-person collaboration, which is vital to our mission of operating as one. To support this commitment, employees are expected to either reside within a 30-mile radius of Gainesville, FL or report in-person daily to our Marathon, FL location. The salary offered will take into consideration the location, technical, and industry experience of the selected candidate. About You You are a detail-oriented software power-user with a high standard of excellence. You are highly organized and happy to work on your own or as part of a team. You pick up new software and systems easily and find ways to improve the status quo. You solve problems, keep details in check, and are known as “the expert” by your friends and colleagues. You have strong English skills, enjoy learning, and take pride in making systems work seamlessly. Key Qualifications • Minimum of an associate’s degree in communications, marketing, information technology, or a related field (or equivalent practical experience) • Ability to quickly learn and master new software platforms and become a subject matter expert • Experience with content management systems (CMS) or e-commerce platforms preferred • Familiarity with helpdesk or knowledge base software (like Mavenoid) is a plus • Experience with Smartsheet or similar project management/collaboration tools is a plus • Proven ability to manage and maintain digital content on web platforms • Strong analytical skills with an exceptional eye for detail, capable of identifying and correcting inconsistencies • Excellent written and verbal communication skills, with a very strong grasp of the English language • Self-motivated and able to work independently, identifying tasks and acting without explicit instruction • Strong collaborative skills, comfortable working as part of a team • A strong desire to become an expert in all Coastal Source products to ensure data accuracy and consistency • Ability to quickly respond to requests and manage multiple priorities effectively What You’ll Do Dealer Website Management • Manage all product content on the Coastal Source Dealer Website, including adding and removing products, updating product photos, descriptions, specifications, documentation, SKUs, and SKU options • Ensure all product information on the website is consistent, accurate, and up to date • Conduct regular audits of product pages to maintain consistency across the entire product line • Maintain web documentation and optimize content organization for ease of access and clarity • Serve as the primary Subject Matter Expert (SME) for the Dealer Website Admin panel Mavenoid Platform Administration • Become the Subject Matter Expert (SME) on Mavenoid, understanding its functionalities and integrations with other Coastal Source software and platforms • Develop and implement new Mavenoid Flows based on internal requests and identified business needs • Proactively identify opportunities for new Flows or improved flow organization to enhance business efficiency and user experience • Maintain all Mavenoid documentation and ensure Flows are kept current in response to product updates and changes • Collaborate with cross-functional teams to ensure seamless integration of Mavenoid with other relevant platforms Smartsheet System Optimization • Act as the Subject Matter Expert (SME) for Smartsheet across Coastal Source. • Provide expert assistance to all employees in creating, modifying, and optimizing Smartsheet usage • Collaborate with the VP of Product Management to manage and maintain the New Product Introduction (NPI) / Product Management Smartsheet Workspace, including sheets and dashboards, to ensure efficient product management processes • Continuously seek out and implement best practices and new features within Smartsheet to improve organizational usage and efficiency Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world-class experience for our customers. Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law. Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.