A super exciting NEW opportunity has come available for an experienced Product Leader to join a global leading eCommerce Marketplace in Manchester. Working closely with the CPO, you wiIl take the lead in experimentation and conversion on all customer facing platforms across the group. A data heavy role, you'll be given the platform to shape and enhance engagement, create best-in-class customer journeys and ultimately deliver innovative solutions that impact conversion and drive revenue. Key Responsibilities • Own the end-to-end customer journey — from lead generation and onboarding to engagement, retention, and growth. Identify and remove friction points in the journey to increase activation and reduce drop-offs. • Prioritise what matters most — focus resources on the “big ticket” initiatives that reduce churn, drive efficiency, and protect net unit growth. • Champion the customer voice internally while balancing commercial priorities. • Shape digital products and processes — ensuring onboarding tools, dashboards, and communications are intuitive and effective. • Experimentation & Growth - Develop and execute A/B testing and multivariate experiments to optimize conversion funnels, engagement, and retention. Define and implement a structured experimentation roadmap, balancing quick wins with long-term strategic bets. • Lead cross-functional collaboration — influencing Growth, Product, Tech, and Marketing teams to align on strategy. • Measure and optimise performance with KPIs including conversion, onboarding time-to-value, NPS, churn, and revenue contribution. Who are you? An experienced Customer Experience Product Leader, you'll have experience/expertise in Product Management, Growth, or UX leadership roles, with a focus on experimentation, CRO, and customer experience. Plus the following: • Experience working within a B2C2B business model, understandinging how individual users transition into business customers. • Proven track record of designing, running, and analyzing experiments to drive measurable product improvements. • Skilled at influencing senior leaders and cross-functional teams without direct line management. • Data-driven thinker with analytical mindset and strategic vision, able to balance detail with big-picture goals. • Strong commercial acumen, confident making tough prioritisation calls and trade-offs. • Strong stakeholder management skills, with the ability to align teams across product, design, marketing, and engineering. • Ability to balance short-term optimizations with long-term user experience and brand considerations. If you’re passionate about creating seamless, high-converting user experiences and leveraging experimentation to drive growth, we’d love to hear from you!