Product Manager – iOS & Android Apps This is a hybrid role based out of our offices in London or Leicester. Overview And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home. Product Management at Dunelm: The Product team are on a journey to transform the way that we think about putting the customer first, driving value and impact through best practices and processes to help accelerate our delivery of the company mission and purpose. You will be joining a talented team of Product people that look after different aspect of the customer journey and proposition. We have an exciting road ahead of us, so we need amazing people to help us get there. That’s where you come in! About the Role As Product Manager for our iOS and Android apps, you’ll play a pivotal role in one of Dunelm’s newest and most ambitious digital initiatives. This is a high-impact opportunity to shape the future of our mobile experience, helping to bring our long-term vision to life by bridging the gap between digital and physical shopping. You’ll work closely with an experienced app development agency and act as the key connector between internal stakeholders and external partners. Your focus will be on building a strategic, customer-centric roadmaps, that align with our broader digital goals and delivers meaningful value across the customer journey and broader customer proposition. This is an opportunity to join an exciting new team, working on a brand-new product and in a fast paced, ambitious area of the business that is set for significant levels of growth over the next 3 years and beyond. Key Responsibilities Shape the Strategic Roadmap • Collaborate with the Principal Product Manager to define and evolve the app roadmap • Ensure alignment with our digital strategy and enhance the omnichannel customer experience. Lead Stakeholder & Agency Collaboration • Serve as the primary communication link between internal teams and our agency partner • Translate business needs and customer insights into clear, actionable product requirements. Identify Problems & Design Solutions • Proactively uncover customer pain points and business opportunities the app can address. • Engage across departments to ensure a holistic understanding of needs and priorities. Drive Cross-Functional Alignment • Work closely with other product managers to maintain alignment and feature parity. • Work across our digital platforms and store estate to ensure a cohesive and consistent customer experience. Communicate with Clarity & Influence • Clearly articulate product opportunities and value, progress and strategic direction to both internal and external audiences. • Communicate across all stakeholders effectively to aligned plans, dependencies and timelines to ensure optimal achievement of our objectives and key results. What We’re Looking For: We’re seeking a Product Manager with strong product instincts, commercial awareness, and a passion for delivering great customer experiences. You’ll thrive in a collaborative environment and bring energy, curiosity, and a bias for action. Previous experience of working in an e-commerce Product role (especially on Retail Apps) is desirable, but ultimately we are flexible. You’ll also embody our core values through the following behaviours: Stronger Together: • Connecting: Build strong, empathetic relationships across teams and with external partners. • Team Working: Collaborate effectively, celebrate others’ contributions, and foster a culture of trust. • Communicating: Share timely, relevant, and clear information to keep everyone aligned and informed. Keep Listening & Learning; • Being Curious: Ask questions, explore new areas, and seek to understand the bigger picture. • Growth Mindset: Embrace feedback, pursue personal and professional development, and stretch yourself. Act Like Owners: • Making It Happen: Take initiative, escalate issues when needed, and balance speed with quality. Know when to aim for excellence and when “good enough” is the right call. Long Term thinking: • Putting the customer first – being a champion of our customers and taking pride in creating great customer experiences • Thinking big – showing a passion and understanding for our shared purpose and how we can fulfil it • Making decisions - Making decisions with integrity, identifying quick wins but also considering the future impact and the scalability of what we are building