QA ANALYST Are you obsessed with catching bugs before they make it live? We're looking for a detail-driven QA Analyst to help us deliver flawless digital experiences across our global network of Medik8 stores. From testing the tiniest interactions to validating complex website functionality, you'll be the final line of defence before every release. This role requires a keen eye for usability, experience with manual testing practices, and a solid understanding of eCommerce platforms (Shopify experience a bonus). You’ll care deeply about great customer journeys and feel confident raising issues, suggesting improvements, and working collaboratively to ensure everything we ship meets our high standards. As a QA Analyst, you’ll work closely with developers, project managers, and the Global Head of Digital to ensure everything we build is rock solid. You’ll be the advocate for quality, and your testing expertise will directly contribute to better user experiences. OUR BRAND Medik8 is one of the world’s fastest-growing skincare brands, focused on science-based skin ageing products. We have experienced enormous growth in both the digital and retail spaces in recent years. Following a recent investment round, the brand is building a powerhouse digital team to drive performance, streamline operations, and elevate user experience. KEY RESPONSIBILITIES WILL INCLUDE: • Manually test website features across desktop and mobile to ensure functionality, accuracy, and responsiveness • Write and maintain clear test cases, acceptance criteria, and bug reports • Support regression, cross-browser, cross-device and exploratory testing • Proactively identify, log, and verify issues, working closely with developers to drive resolution • Validate third-party integrations, promotions, and platform updates before deployment • Collaborate with the development and marketing teams to test new features, campaign launches, and content updates • Maintain an organised test backlog and help improve QA processes over time • Contribute to QA best practices and promote a culture of quality across the team THE SUCCESSFUL CANDIDATE WILL… • Have 1–3 years’ experience in a manual QA role, ideally in an eCommerce or digital product environment • Understand core testing principles, SDLC, and Agile methodologies • Be confident writing structured test plans and defect tickets using JIRA or similar • Have excellent attention to detail and a passion for user experience • Be proactive, curious, and unafraid to challenge inconsistencies or unclear requirements • Have experience testing responsive websites across multiple browsers and devices • Communicate clearly and collaborate effectively with developers, designers, and stakeholders • (Bonus) Have some knowledge of Shopify or other CMS/eCommerce platforms • (Bonus) Have exposure to test automation or an interest in learning more About Us Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp™ certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise. Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy® of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin. Culture & Benefits We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are! Some of the perks of being part of the Medik8 team include: • 25 days holiday + bank holidays • Flexible & Hybrid working • Private Medical Insurance + Mental Health support • Employee Assistance Program (EAP) • Annual Performance Bonus • Long Service Awards • 75% discount + Annual Product Allowance • Flexible Career opportunities • Up-skilling support + regular Lunch & Learns • 2 Volunteering days per year • Matched Charitable Giving Scheme Want to do a little more research before you apply? Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram. At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work. Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!