Overview Our Company At Fleet Feet Chicago, we believe that running changes everything. For over 25 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life. Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything. Responsibilities This position will be responsible for ensuring the accurate receiving of all footwear entering the distribution center. Additional responsibilities include leading the fulfillment team to meet all e-commerce goals and metrics. • Ensure accurate receiving of incoming footwear at the distribution center • Maintain daily and accurate fulfillment of fleetfeet.com orders • Manage store requests for customer product needs • Work with Operations Manager to establish fulfillment and operational policies • Work with merchandise team to prioritize shipments and ensure consistent inflow of important product • Establish and maintain a fun and positive work environment for distribution staff. • Support all Fleet Feet initiatives, activities and functions • Work schedule will be based upon the demands of the business. In a typical week, this position will work 5 days out of the distribution center with occasional days at the store to assist with store operations. In addition, during key company events additional time in the retail stores and/or offsite will be required Qualifications • 2+ years of operations experience • Strong business acumen and retail industry knowledge preferred • Strong ability to coach and influence without direct authority • Ability to think strategically about issues and opportunities to properly assess impacts • Problem-solver who enjoys challenges and takes pride in creating the right solution • Excellent communicator with the ability to listen and adapt • Communicate professionally with team members • Builds and maintains trust by using sound judgment • Collaborative and team-centric • Willing to go above and beyond when needed • Live an active lifestyle Benefits • Medical, Dental, Vision and Life Insurance provided the first month • 401k (pre/post tax options) after 1-year anniversary • Paid Time Off & Sick Time • Employee/Vendor Discounts • Training Program and Product Discounts Perks • High energy and fun atmosphere • Training and advancement opportunities within the Fleet Feet brand • Community involvement and community service activities • Passionate team members We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we prioritize diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation. Additional Requirements: Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.