Description Why Cheekwood? Working at Cheekwood Estate & Gardens offers you the opportunity to work for one of the most beautiful places in Nashville. Formerly the home of Mabel and Leslie Cheek, Cheekwood now serves the public as a botanical garden, arboretum, and museum with period rooms and art galleries. At Cheekwood, you'll have the opportunity to explore a wide range of roles tailored to your skills and interests. Whether you're passionate about horticulture, art curation, historical preservation, or one of our many other career opportunities, you would have the chance to thrive and make a meaningful impact here. Working in such a place that cherishes its rich history, vibrant art scene, and serene gardens offers a unique blend of fulfillment and inspiration. You'll find yourself in a supportive environment where every day brings new opportunities for personal and professional growth, amidst the backdrop of picturesque setting. What will you be doing? The Retail Coordinator is an essential member of Cheekwood retail leadership team, supporting the retail manager in both the operational and customer-facing functions of Cheekwood’s retail department. The Retail Coordinator is responsible for product receiving, inventory, and e-commerce while also assisting with daily store operations, sales floor coverage, and staff support. The Retail Coordinator ensures smooth back-of-house processes and excellent front-of-house service, working closely with Cheekwood employees, vendors and guests. Responsibilities Store Coverage & Sales Leadership • Provide leadership and customer service on the sales floor, assisting customers and supporting sales associates. • Cover stores as needed, including lunch breaks, weekends, evenings, events, and peak seasons (e.g., Holiday Lights). • Assist with opening/closing procedures and daily operations in the gift shops • Support sales tracking, KPIs, and staff coaching to meet individual and departmental sales goals. • Maintain visual merchandising standards and ensure stores reflect Cheekwood’s quality and brand. • Assist Retail Manager communicating with sales associates regarding policies, updates, and Cheekwood events. Inventory & Operations • Receive shipments in a timely manner and verify accuracy of packing slips and invoices. • Enter purchase orders and receive merchandise into the inventory system; create product descriptions, categorize, and price items. Work with retail manager to ensure pricing accuracy, competitive markups, and profitability while accounting for discounts and promotions. • Track order status and maintain detailed logs of shipments, backorders, and vendor receipts and invoices. • Partner with accounting to code invoices and monthly credit card charges in a timely manner • Manage all inventory adjustments, including transfers, damages, and consignment orders. • Complete monthly Inventory reports and maintain an efficient end-of-month process. • With oversight from retail manager, plan and execute physical inventory annually. • Maintain a clean, organized stockroom; ensure accurate backstock and timely stock rotation. • Manage and maintain the e-commerce site, including product photography, descriptions, and fulfillment of online orders. Staff Support & Training • Assist in onboarding, training, and mentoring sales associates. • Provide ongoing guidance on sales techniques, customer service, and retail operations. • Be a resource for staff regarding product knowledge, pricing, and inventory procedures. Requirements • Retail leadership and/or supervisory experience preferred. • Inventory management, receiving, or administrative experience preferred; experience with purchase orders, invoices, and reporting strongly preferred. • Proficiency in Microsoft 365 (Outlook, Word, Excel, SharePoint); comfort with using inventory and point-of-sale systems. • Strong organizational skills with excellent attention to detail and accuracy. • Strong written and verbal communication skills. • Ability to manage and maintain an e-commerce site, including product photography, descriptions, and online order fulfillment. • Strong customer service and interpersonal skills; ability to work collaboratively with diverse staff, volunteers, vendors, and customers. • Ability to provide leadership and coaching on the sales floor to support associates in reaching sales goals. • Flexible schedule – must be available to work 32–40 hours per week, including evenings, weekends, holidays, and peak seasons. • Physical ability to stand/walk for extended periods and lift/move up to 40 lbs. • Willingness to occasionally work outdoors in a retail booth setting. Benefits The well-being of Cheekwood employees is essential. So, when it comes to our benefits package, we offer one of the best. We offer the following benefits to all full-time employees: • Health Insurance with an HRA • Dental • Vision • Life Insurance (100% paid by Cheekwood) • Long Term Disability Insurance (100% paid by Cheekwood) • Voluntary Life Insurance • Short Term Disability Insurance • 403b and Roth 403b with a generous employer match • Employee Assistance Program • Paid Time Off and 11 Paid Holidays • Aflac products are offered