Our client, a DTC apparel brand, is seeking a Retention Marketing Manager to join their team in NYC! Responsibilities: • Develop and lead comprehensive retention marketing strategies to drive customer loyalty and lifetime value. • Design and execute customer retention initiatives across multiple channels, including email, SMS, and loyalty programs. • Analyze customer data to identify trends, opportunities, and actionable insights for enhancing retention and engagement. • Collaborate with marketing and eCommerce teams to align retention strategies with overall business objectives and brand messaging. • Oversee the development and implementation of loyalty programs, ensuring customer satisfaction and measurable results. • Create and present performance reports, highlighting retention metrics, campaign effectiveness, and areas for growth. Qualifications: • 6+ years of experience in retention marketing, with a strong focus on D2C businesses. • Proven track record of creating and executing successful retention strategies. • Experience with platforms like Klaviyo and Attentive a plus. • Experience managing or developing loyalty programs. • Strong analytical skills with the ability to interpret data and optimize campaigns for measurable outcomes. • Excellent collaboration and communication skills. $100,000-$125,000 depending on experience. Hybrid schedule Please submit a resume for consideration. You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.