Full-time Description General Role Description The Revenue Operations Specialist plays a critical role in maintaining, optimizing, and supporting the technology stack that drives revenue growth across Bridgeway Academy. This role is responsible for the coordination, troubleshooting, and day-to-day operations of key systems including WordPress, WooCommerce, HubSpot CRM, marketing automation tools, and sales enablement platforms like AirCall, TalkDesk, and FreshChat. The ideal candidate is highly organized, tech-savvy, and thrives in a fast-paced, collaborative environment where crossfunctional support and segmentation are essential to achieving team goals. Key Responsibilities • Support the day-to-day management and maintenance of company websites using WordPress, ensuring all pages are functioning correctly, optimized for performance, and aligned with current marketing and sales strategies. • Manage e-commerce functionality through WooCommerce, including product setup, order flow configuration, plugin updates, and general troubleshooting. • Serve as a key administrator for HubSpot CRM, supporting campaign setup, contact management, data hygiene, automation workflows, reporting dashboards, and integrations across departments. • Working with IT, provide operational support for sales and communication technologies, including AirCall, TalkDesk, and FreshChat—ensuring systems are properly configured, users are onboarded, and issues are resolved quickly. • Coordinate with internal teams and third-party developers or vendors to support technology needs, troubleshoot errors, and implement improvements across platforms in marketing and sales. • Collaborate with marketing and sales teams to execute email marketing campaigns, lead nurture workflows, and other automation sequences within HubSpot. • Assist with the creation and maintenance of documentation for systems, processes, and operational best practices. • Support initiatives to improve data flow between marketing, sales, and customer service teams by identifying bottlenecks and helping to streamline system usage. • Monitor the performance of systems and platforms, flagging issues proactively and recommending optimizations to support organizational growth. • All other duties as assigned. Requirements Education and Experience Required • 2–4 years of professional experience in revenue operations, marketing operations, or systems support role • Hands-on experience with WordPress and WooCommerce (basic knowledge of HTML/CSS is a plus) • Proficiency with HubSpot CRM and marketing automation tools, including contact management, email campaign setup, workflows, forms, and reporting • Familiarity with sales tools such as AirCall, TalkDesk, FreshChat, or similar systems • Strong troubleshooting skills and the ability to manage platform issues independently or in coordination with IT and vendors • Excellent communication and organizational skills with a keen attention to detail • A self-starter who can manage multiple systems and priorities in a fast-paced environment Preferred • Experience in education, EdTech, or a similar mission-driven organization • Familiarity with Google Analytics, Google Tag Manager, and other tracking or reporting tools • Basic understanding of API integrations and how platforms connect within a tech stack • Experience supporting cross-functional teams with system training, documentation, or onboarding