About Us We believe in a creative, genuine, and ethical community with high standards. We hold ourselves accountable for the outcome of our work and products. Our journey is shaped by integrity, gratitude, and passion. We envision inspirational and aspirational products that are sophisticated in form, ethically sourced and functional to wear. We believe in products that empower the people wearing them and the artisans behind them. We honor our values and vision by offering functional, accessible-luxury products that are designed in NYC and handmade in-house at our family's atelier. Stivali New York crafting experience is rooted in passion, tradition and culture. We are shoemakers since 1998. Sales & Operations Associate We expect the person in this role to elevate the lifetime value that we offer by being the face of the Stivali brand in our Knox-Henderson area in Dallas, TX, while also playing a critical role in the success of our online direct-to-consumer (DTC) business. This is a hands-on, customer-facing role ideal for someone passionate about driving sales, curating elevated brand experiences, and optimizing the customer journey across both physical and digital touchpoints. You’ll collaborate with operations, marketing, and e-commerce to ensure every client interaction—whether in person, online, or over the phone—is warm, efficient, and brand-aligned at our flagship store in Knox-Henderson, Dallas, TX. This is an in-person-only opportunity. Key Responsibilities - Showroom Sales & Customer Experience • Greet, style, and host walk-in clients and showroom appointments • Drive in-store sales with warmth, product knowledge, and a strong closing mindset • Fulfill online orders (print, pack, and ship with care) • Update product listings, prices, and inventory on Shopify and POS systems • Open and close the showroom, ensuring a clean, inviting, and organized space - Wholesale Support & Development • Assist with outreach to boutique buyers and wholesale prospects • Help maintain wholesale channels (online platforms, showroom events, and trade shows) • Support line presentations, order processing, and follow-ups • Collaborate on showroom displays for market appointments and events - E-Commerce & Digital Operations • Fulfill DTC orders daily (print, pack, ship) with attention to detail • Ensure product listings (descriptions, prices, images) are current on Shopify and marketplaces • Assist with customer service across online, phone, email, and social platforms • Coordinate inventory between online and in-store systems; flag discrepancies • Track and report key performance metrics (sales, returns, fulfillment rates) - Omnichannel Sales Strategy • Collect and analyze customer behavior and sales data across touchpoints • Work closely with the sales and marketing team to implement unified brand experiences • Share weekly insights to improve conversion, repeat sales, and client retention • Serve as a liaison between DTC and BTB departments for operational clarity - Brand & Marketing Support • Assist in developing content ideas for social media, newsletters, and campaigns • Be camera-comfortable to support product storytelling (photos/videos) • Support event and campaign execution (setup, breakdown, hosting) • • • PERFORM OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED. Who You Are • A top-performing salesperson with a confident and charismatic attitude • Highly organized with strong multitasking and follow-through skills • Tech-savvy and comfortable navigating e-commerce platforms like Shopify • Passionate about fashion, people, and learning • Energized by a fast-paced, hands-on environment with diverse responsibilities Requirements • 1–3 years of experience in retail, showroom, or e-commerce sales (footwear or fashion preferred) • Proficiency in Shopify, G-Suite, and POS systems • Comfortable with physical showroom operations. • Excellent written and verbal communication skills Perks • Employee discount on Stivali New York products • Performance-based bonuses and commissions • Career development opportunities in a growing, mission-driven company • A dynamic and supportive team culture Job Types This position may be eligible for performance-based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment. • Full-time, Part-time positions, and internships are available as we open our new Dallas location. Stivali New York is a growing independent label. Expect to find with us a small business environment with grand exposure to projects and opportunities. Our team must be accountable, resourceful, proactive, curious, genuine, honest, and ethical. Learn more about us at: @stivalinewyork www.stivalinewyork.com Email us your resume, and a brief letter about you and your interest to join us at: careers@stivali.us