🚨 Now Hiring: Sales & Operations Manager 📍 London (Hybrid) | 🌍 Beauty & Wellness | 💼 Full-time We’re working with a disruptive start-up in the wellness & beauty space that’s redefining what it means to scale with purpose, precision, and pace. They’re now looking for a Sales & Operations Manager to be the operational backbone and commercial driver behind their next chapter. If you thrive in a startup environment, love building scalable systems, and have the commercial mindset to drive growth, this is the role for you. You’ll be working directly with the CEO, wearing multiple hats, and making a tangible impact across supply chain, sales, ecommerce, customer experience, and strategic planning. 🔑 The Role: This is not your average ops job. It’s a unique opportunity to embed yourself across every moving part of the business from fulfilment to frontend growth. You’ll bridge strategy with execution and bring order to chaos in a business scaling quickly both in the UK and globally. Key Responsibilities Include: 📦 Supply Chain & Fulfilment: • Oversee all operations from manufacturer to final delivery • Manage 3PL partners, ensure inventory accuracy, reorders & returns • Forecast demand and align purchasing with growth projections 💼 Sales & Commercial Growth: • Drive B2B and wholesale strategy — pitch, onboard, and grow retail & wellness accounts • Create sales tools and own performance reporting • Collaborate on retail campaigns and commercial deals 🛍 E-Commerce & Customer Experience: • Manage Shopify operations to ensure seamless backend systems • Lead customer service with empathy and speed • Monitor reviews and optimise touchpoints across the CX journey 📊 Planning & Strategy: • Build operational forecasts tied to revenue, marketing, and sales • Support budget planning and cost optimisation with CFO • Coordinate with R&D, marketing, and product teams on launches 📂 Process & Documentation: • Maintain clean, scalable SOPs, contracts, order processes and templates • Constantly review and optimise systems for growth 👀 We’re Looking for Someone Who Is: ✔ Operationally sharp with serious attention to detail ✔ Commercially savvy — you can read a P&L and negotiate with suppliers ✔ Calm under pressure, with a natural solutions-first mindset ✔ Tech fluent – strong with Shopify, Excel/Sheets, and inventory systems ✔ A clear communicator with strong cross-functional influence ✔ Experienced in scaling brands across e-comm, retail or CPG 🎓 Experience That Matters: • 3–5+ years in e-commerce operations or sales in fashion, beauty, wellness or CPG • Previous startup or early-stage company experience is a big plus • Strong commercial acumen, cross-functional stakeholder management • Experience working with 3PLs, wholesale, and international distribution 💥 Why This Role? • High-impact, high-visibility role working directly with leadership • Shape how this brand scales operationally and commercially • Huge runway for career progression as the business grows • Be part of a passionate, mission-led team with global ambition 💥 Benefits? Holidays: 25 days + BH (incl. bank holidays ) Location: Hybrid, able to travel to central London 2 x a week Start date: October 2025 Compensation: £40,000 Performance bonus: up to 10% based on KPIs. Pension Working hours 9.30am - 5.30 pm