SAP Lead to Cash Manager Oak Brook, IL – Hybrid onsite 3 days per week Job Summary This role will Lead SAP SD and LE solutions supporting the full Lead to Cash process, driving design, configuration, integrations, and support across order management, logistics, invoicing, and related applications. Essential Duties and Responsibilities • Lead and manage a team of technical and functional resources to design, configure, develop, test, implement, and support applications that enable Lead to Cash business processes, focused on SAP ECC (SD/LE) and integrations with other applications such as EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, Salesforce.com • Lead teams of cross-functional business stakeholders and IT analysts to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements • Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices; review designs of direct reports to ensure quality and consistency • Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality, consistency, and long-term supportability • Work with business stakeholders to manage and prioritize work backlog and create plans and schedules for delivery • Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management • Manage the support of production systems to meet service levels; create resource plans to ensure support coverage • Drive continuous improvement in business processes, and support business re-engineering efforts; research and represent industry best practices; drive productivity in IT processes • Manage end-to-end project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies • Contribute to the team effort by accomplishing related results and participating on projects as needed Supervision Exercised • Motivate and lead a high performance team by attracting, developing, engaging and retaining team members • Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies • Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications Requirements: • 9 years’ experience in Information Technology, preferably applications development or configuration. • 7 years working with business processes related to Lead to Cash such as inquiries, quotes, pricing, customer master, order management, customer service, ATP, deliveries, logistics, transportation, invoicing • Strong hands-on experience with SAP SD/LE including hands-on configuration • At least one full lifecycle implementation of SAP • Leadership experience in a direct or indirect management capacity Nice to have/Desired experience: • Experience with customer EDI processes in an SAP environment is required, including experience with IDoc orders and IDoc error resolution • Experience with eCommerce, tax and credit card processing • Experience in global environments • Experience managing medium sized cross-functional projects • Master’s Degree or MBA