About Alhena: Alhena AI is the virtual sales associate built for eCommerce. We help retail brands grow revenue and customer satisfaction while lowering service costs through products such as: • AI Shopping Assistant: Conversational, stylist‑like assistance that increases conversion and AOV across web, chat, and social. • Support Automation: Accurate, on-brand resolutions for order status, returns, exchanges, and policy questions that deflect tickets and lift CSAT. • Omnichannel AI: One brain across channels (site chat, email, SMS, social DMs) with enterprise‑grade guardrails, analytics, and workflows. Alhena integrates with the tools eCommerce teams already use (e.g., Shopify & other platforms, order tracking, and CX systems like Zendesk, and FreshDesk ). We pair fast implementation with a consultative approach to ensure measurable outcomes (conversion rate, AOV, CSAT, ticket deflection, and time-to-resolution). Learn more at alhena.ai. Role : Senior Account Executive Location: On-site role based in Pleasanton, CA with occasional travel for customer onsite meetings and industry events. Type: Full-time As a Senior Account Executive, you’ll drive new business with mid‑market and enterprise eCommerce brands (typically 30–5,000 employees) across fashion, footwear, apparel, accessories, beauty/fragrance, and marketplaces. You’ll own the full cycle, from intelligent prospecting to executive alignment, value proof, and closed‑won, partnering closely with Marketing, Product, and Solutions to turn skeptical or tool‑fatigued teams into high‑impact Alhena champions. What You'll Do Build pipeline with precision. Prospect into ICP personas (eCommerce/Digital leaders, CX leaders, IT owners, RevOps) using targeted research and tools such as LinkedIn Sales Navigator, Apollo, and Clay. Run expert discovery. Uncover business drivers, map buying committees, and quantify impact around revenue (conversion/AOV), service efficiency (deflection/handle time), and customer satisfaction (CSAT). Sell the platform, not just features. Position Alhena’s AI Shopping Assistant, Conversational Search, Support Automation, and Omnichannel capabilities as an integrated growth and CX solution. Show how we unify knowledge, safeguard brand voice, and handle edge cases with guardrails. Orchestrate compelling evaluations. Co‑design pilots/POVs with Solutions to validate success criteria (e.g., uplift in AOV, deflection rate, SLA adherence), then narrate results to executives with crisp ROI stories. Negotiate and close. Structure win‑win agreements (legal, security, procurement) and drive predictability in forecast and deal hygiene. Close the loop with Product & Marketing. Channel market feedback on integrations, workflows, and analytics; partner on narratives, case studies, and events/webinars to accelerate deal velocity. Champion the brand. Represent Alhena at industry conferences, webinars, and customer roundtables. Qualifications: Startup builder mindset, bias to action, playbook creation, and iteration. • 4–8+ years of quota‑carrying experience in B2B SaaS, with a strong track record of new‑logo acquisition and complex deal execution. • Experience selling into eCommerce or CX organizations; comfort engaging VPs/Directors of eCommerce, Digital, CX/Support, and IT/Security. • Demonstrated ability to quantify outcomes (AOV, conversion rate, CSAT, ticket deflection, cost per contact) and translate them into ROI. • Mastery of modern AI-powered outbound and full‑cycle motions (multi‑threading, MEDDICC/BANT‑style qualification, mutual close plans). Famil • Familiarity with modern AI tools for outbounding and prospecting • Clear, concise communicator, able to tell a compelling story, run hands‑on demos with a Solutions partner, and build executive consensus. • Comfort discussing modern AI concepts at a business level (guardrails, retrieval‑augmented generation, workflow automation) without over‑promising. • Experience in retail/eCommerce categories (fashion, footwear, apparel, accessories, beauty/fragrance, marketplaces). • Startup builder mindset, bias to action, playbook creation, and iteration. Why Alhena: We are growing rapidly and the leading this new category of AI powered Sales Associate for eCommerce. • Revenue + CX impact: We’re not a generic chatbot. We drive measurable growth via the AI Shopping Assistant and reduce service costs with accurate automation. • Enterprise guardrails: On‑brand responses, safety controls, and analytics that leaders can trust. • Consultative partnership: Fast implementations with hands‑on experts who care about outcomes, not vanity metrics. Compensation & Benefits: Competitive base + OTE with accelerator potential, meaningful equity, flexible PTO, and benefits Alhena is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.