Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day. Job Overview And Responsibilities An Ecommerce Senior Business Analyst is a member of a focused product team that performs business analysis tasks using techniques that enable a highly iterative delivery approach of continuous requirements identification and just-in-time definition of requirements. The Sr. Business Analyst will be working with motivated teams on highly visible and valuable customer-facing digital products. This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment. • Translates high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value • Manages a story backlog to ensure readiness of user stories for the upcoming sprint • Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up to date with changes in priorities and to be available to answer questions quickly • Analyzes data to ensure features are aligned with product goals/objectives and delivering the most business value • Creates acceptance criteria that is clear, concise and actionable • Works with User Experience (UX) analysts to ensure prototypes convey story intent • Works with Dev and QA to understand the boundaries of any given story • Contributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development begins • Identifies opportunities for improvement across product, process and team • Mentors other BAs in the organization in order to build skills Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's Degree • 3-4 years Ecommerce experience • Ability to understand, communicate and engage effectively with multiple stakeholders and interactions • Strong problem-solving, listening, written and verbal communication, and decision-making skills • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • 1-2 Agile/Scrum experience • Detailed knowledge of airline information systems • Understanding broad principles of airline management and eCommerce • Prior experience in Airport Operations, eCommerce, product development is strongly preferred but not required The base pay range for this role is $79,800.00 to $103,966.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.