Senior CRM Manager Hackney (Hybrid, 3 days office) £65k + EMI Options We’re working with a specialist retention agency that partners with some of the most exciting D2C ecommerce brands. They’re looking for a Senior CRM Manager (with a roadmap to Head of CRM) to lead their growing CRM team. What you’ll be doing: • Lead & develop a team of 3 CRM specialists • Own CRM strategy & execution across 20+ client accounts • Be the go-to Klaviyo expert, optimising lifecycle campaigns & retention journeys • Oversee all CRM briefs, testing, and performance measurement • Work closely with Account Managers, Designers, and Copywriters to deliver best-in-class campaigns What we’re looking for: • Deep CRM knowledge, especially Klaviyo (Shopify experience a big plus) • Solid ecommerce/D2C background – ideally agency side or a fast-paced brand • Previous team leadership experience • Strong time management across multiple accounts and stakeholders Why join? • Salary up to £65,000 + EMI share options • Brand new Hackney office (3 days a week in office) • People-first, growth-focused culture with plenty of socials • Clear career path to Head of CRM If this sounds like you, apply here or drop me an email on louiscollins@harnham.com