SENIOR CRM MANAGER UP TO £60,000 HYBRID – LONDON, 3 DAYS A WEEK Please note, the company is unable to offer sponsorship and you must be a UK resident to apply Company This growing retention agency is dedicated to helping ambitious ecommerce brands build lasting customer relationships. With a specialist focus on CRM and email marketing, the team of 11 partners with direct-to-consumer brands to deliver high-impact lifecycle strategies. They work exclusively with Klaviyo and Shopify, positioning themselves as true experts in their niche. Collaboration, accountability, and culture are at the heart of the business. With a new East London office and a people-first mindset, they’re proud of their vibrant, social environment and growth-focused outlook. The Role This agency is seeking a CRM leader to take ownership of retention strategy across a diverse client portfolio. You’ll manage and mentor a team of three CRM specialists, act as the go-to expert on Klaviyo, and oversee CRM execution across up to 20 ecommerce accounts. This is a hands-on leadership role where you’ll partner directly with clients to elevate their retention performance, while balancing team management, client strategy, and campaign optimisation. Key Responsibilities: • Lead and mentor a team of 3 CRM specialists, ensuring consistent delivery across accounts. • Act as the strategic lead for client CRM/retention programmes, advising on lifecycle strategies and optimisation. • Oversee all CRM briefs and execution across 20+ client accounts. • Own and report on CRM KPIs across accounts, ensuring measurable client growth. • Drive campaign testing, measurement, and optimisation. • Collaborate with account managers, designers, and copywriters to deliver best-in-class campaigns. Role Requirements Must-haves: • Strong Klaviyo expertise and enthusiasm (active in the community, e.g. events). • Proven experience with ecommerce retention, ideally within Shopify. • CRM leadership experience (managing at least one direct report). • Strategic background in CRM, ideally across multiple accounts. • Strong time management skills and ability to balance leadership with hands-on strategy. Nice-to-haves: • Agency background or experience in a fast-growth ecommerce brand. • Ambition to step into a Head of CRM role, with a roadmap for progression in place.