Job Title: Senior Client Success Manager About the Company Rebelution is a rapidly growing consultation and technological services firm with a specialized focus on eCommerce. We serve as a dedicated extension of our Vendor Partners, from start-ups to Fortune 500 Companies, providing a turnkey solution for their challenges in accelerating sales growth on a multitude of eCommerce platforms. Our success is validated by results-based metrics and we are compensated upon quantified revenue growth. We obsess over flawless execution in everything we do, whether we are developing new proprietary software, optimizing keyword performance and marketing spend, or creating best-in-class creative content. Job Summary We’re looking for an experienced and driven Senior Client Success Manager to join our team. The ideal candidate will not only execute with excellence but also lead account growth strategies, mentor junior team members, and act as a trusted advisor to our Vendor Partners. This individual must demonstrate advanced analytical skills, a strong commercial mindset, and the ability to translate complex eCommerce dynamics into actionable growth strategies. As the primary relationship owner for key accounts, the Senior Client Success Manager will balance execution with strategy, ensure flawless delivery across multiple eCommerce platforms, and continuously identify opportunities to expand Rebelution’s impact. Primary Responsibilities Strategic Client Success & Execution • Act as the lead point of contact for assigned Vendor Partners, managing relationships with executives and key decision-makers. • Oversee day-to-day account activities while elevating the strategic roadmap for long-term growth. • Translate client goals into clear deliverables and KPIs across eCommerce platforms (Amazon, Walmart, Target+, Shopify, etc.). • Master Rebelution’s proprietary technologies to generate advanced insights, optimize decision-making, and deliver compelling presentations. • Create, review, and present performance dashboards, quarterly business reviews (QBRs), and category analyses to demonstrate ROI and revenue impact. • Monitor industry and platform trends, ensuring clients remain ahead of competitive and marketplace shifts. Account Management & Growth • Develop, present, and execute growth strategies—including sales forecasting, promotional calendars, and digital shelf optimization. • Lead advertising strategy development, including budget planning, ROAS optimization, and campaign execution. • Identify and pursue upsell/cross-sell opportunities to expand Rebelution’s footprint within existing accounts. • Advocate for client priorities internally while balancing operational efficiency and resource allocation. • Collaborate cross-functionally with creative, operations, and analytics teams to ensure alignment on execution and performance outcomes. Leadership & Team Development • Mentor and support junior Client Success Managers and Associates, providing guidance on account best practices and eCommerce expertise. • Share learnings, playbooks, and strategies that elevate the broader team’s performance. • Support leadership in refining processes, technologies, and reporting structures to scale with company growth. • Contribute to internal training and onboarding of new hires, ensuring Rebelution’s standards of excellence are consistently upheld. Requirements • Bachelor’s degree, B.S. or B.A. preferred. • 5–7+ years of experience in account management, client success, or eCommerce management. • Proven track record of managing and growing eCommerce accounts across marketplaces and DTC platforms. • Strong leadership skills with experience mentoring or managing others. • Advanced Excel skills (Pivot Tables, V-Lookups) and comfort with large datasets; familiarity with BI tools is a plus. • Excellent communication skills with the ability to present to executive-level stakeholders. • Strong analytical, organizational, and time management skills. • Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment.