Verified Job On Employer Career Site Job Summary: Lululemon is an innovative performance apparel company focused on creating transformational products and experiences. They are seeking a Senior Product Manager to lead the post-purchase experience, developing strategies and roadmaps for enhancing customer interactions through order tracking and self-service capabilities. Responsibilities: • Responsible for understanding how web and mWeb post-purchase experiences—including order tracking, communications, re-engagement, and self-service—align with the overall business and guest strategy, what guest/business problems need to be solved, and what inputs are required • Responsible for creating and owning the product vision, strategy, and roadmap for new features across order experiences, add-to-order, and self-service capabilities in the post-purchase journey • Document high-level requirements, acceptance criteria and KPI’s that push the product strategy forward and achieve key objectives • Attend, participate and lead agile ceremonies and demonstrate completed features to stakeholders one or more mid-scale and mid complexity products • Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends • Measure and report out on the success of features and enhancements that are delivered for one or more mid-scale and mid complexity products • Collaborate with developers and business analysts to iterate solutions to find the perfect balance of customer & business value and level of effort • Partner closely with UX to ensure frictionless and engaging guest experiences across post-purchase touchpoints including order tracking, communications, and self-service • Defines sizes features and participates in sizing sessions • Ensure a continuous cycle of feedback from stakeholders and guests is integrated in the product planning and development process through backlog grooming, refinement and prioritization activities • Collaborate with business stakeholders and product managers to understand requirements and account for them in solution design and prioritization • Monitor post-purchase funnel health, identify pain points or drop-offs in engagement and self-service usage, and report insights regularly to business leaders and stakeholders • Partner with the technology team on training and rollout of new post-purchase features to business users • Identifies and leads change management activities to support rollout to impacted stakeholders Qualifications: Required: • 5+ years of digital product management experience with an emphasis on delivering guest-facing applications or customer service applications. Up to 3 years of relevant experience will be considered in lieu of product management experience. • Minimum BA / BS degree from a four-year accredited university (advanced degree preferred) • Experience with digital technologies, e-commerce, payments, and mobile applications • Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills) • Exceptional written and verbal communication skills • Demonstrated experience in developing and delivering executive level presentations • Ability to drive results independently, but thrives in collaborative environments • Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback • Desire and ability to learn quickly and work in an agile environment • Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution • Experience leading product teams with diverse range of skill sets, locations and direct and in-direct reporting relationships • Authorization to work in US is required for this role. Preferred: • Preference for candidates who have experience working on products with end users outside North America, on an Agile Scrum team, and familiarity with Salesforce Commerce Cloud Company: Lululemon is a technical athletic apparel company for yoga, running, training, and other sweaty pursuits. Founded in 1998, the company is headquartered in Vancouver, British Columbia, CAN, with a team of 10001+ employees. The company is currently Public Company.