Senior Technical Product Manager, Commercial Technology Products We are seeking a highly skilled, delivery-focused and experienced Senior Technical Product Manager to join our team. This role bridges the gap between business needs and technical strategy/execution, playing a crucial role in defining, driving and delivering the commercial technology strategy, translating requirements into scalable solutions, and collaborating closely with cross-functional teams to deliver exceptional outcomes. You will be responsible for the continued development and maintenance of commercial technologies. This includes, but is not limited to, D2C and B2B sectors such as: • User and authenticated/account services • Product licensing and authorisation • Online studio booking services • CRM integrations • Website and CMS integrations • Payments integrations/services • Web analytics integrations • Customer acquisition & retention technology/integrations • Data warehouse and reporting capabilities • End-user product-web features • Internal/admin tools In this role, you will also steer a team of developers, POs and QAs, provide out-of-hours/outage support, oversee the technical aspects of marketing campaigns, manage UAT & release and the budget for the technology team and its tooling. Key responsibilities • Collaborate with business, engineering, design, and marketing stakeholders to define and prioritize features, enhancements, and bug fixes • Elicit, document, and validate detailed business and technical requirements through interviews, workshops, user stories, and use cases • Translate business needs into clear functional and non-functional requirements • Conduct gap analyses and impact assessments of proposed changes • Create process flows, data models, and wireframes to clarify complex concepts • Act as the voice of the business during development, ensuring solutions meet agreed-upon requirements • Provide direct line management for a small team of product owners, analysts, and QAs • Manage and own the technology budget Technical collaboration • Act as the product owner and delivery lead in an agile environment • Work closely with engineering teams to break down features into actionable user stories with clear acceptance criteria • Ensure technical feasibility of proposed solutions and advocate for best practices in design and scalability, ensuring features, bugs, and changes are deployed efficiently and safely Required experience • 6+ years in a Product Manager, Technical Business Analyst, or similar role in a technology-driven organization • Strong understanding of software development lifecycle (SDLC), particularly Agile • Experience writing clear, actionable requirements and user stories • Proven ability to manage multiple stakeholders with competing priorities • Strong analytical, problem-solving, and communication skills • Experience working with tools like Jira, GitHub, Figma, SQL, Google Analytics / BigQuery / Cloud Platform, Hubspot, headless CMS Preferred experience • Technical background (e.g., degree in Computer Science, Engineering, or relevant experience) • Experience in E-commerce, APIs, CMS integrations, SaaS platforms, data platforms, and/or enterprise systems • Familiarity with UX principles and wireframing tools (e.g., Figma) Interpersonal skills • Strong leadership, influence and stakeholder management • High attention to detail without losing sight of the big picture • Comfortable operating in ambiguity and navigating complexity • Results-oriented with a proactive and hands-on approach