Boscov’s Site Experience Specialist Job Summary: We are seeking a dynamic E-Commerce Customer Experience Specialist to enhance the digital shopping experience on boscovs.com. This role focuses on optimizing customer interactions through strategic management of onsite search functionality, merchandising initiatives, cross-selling opportunities, and comprehensive testing programs. The successful candidate will also provide critical support to our email marketing program while maintaining high quality standards in a fast-paced retail environment. Job Responsibilities Using expertise, reporting, and customer behavior tracking, manage how customers are using boscovs.com to transact—or not transact. Be a super-user of our main site integrated products: Unbxd Search and Kibo Site Editor. Own Site Merchandising for given categories by up-keeping category landing pages, promotional banners, and seasonal content to reflect marketing priorities, product launches, and key campaigns. Optimize pages that are not showing the most searched products by tuning those items, brands, and items to the top of the page. Assist in proofing daily marketing emails. Conduct regular Site QA for issues with links, imagery, event timing. Conduct regular analysis of competitors’ websites and ecommerce choices. Suggest new functionality to problem-solving issues that our customers may be having. Optimize site experience regarding attribute facets on browse & search pages. Cross-Functional Collaboration by partnering with the buying group, creative team and IT teams to execute campaigns. Ensure mobile-first optimization across all site touchpoints, enhancing usability for the growing mobile customer base. Leverage CMS tools to manage on-site assets, ensuring content is accurate, up-to-date, and aligned with brand standards. Required Experience & Skills: Goal oriented individual with proven experience of strong attention to detail and organizational skills Computer literate with a strong knowledge of the e-commerce platform Excellent communication skills – written & verbal Ability to work in a fast-paced environment and manage and prioritize multiple projects in order to meet deadlines Ability to set high expectations, and coach people to be able to meet them. Prior experience in an online/retail environment required Benefits At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our Ecommerce team, you will be eligible to receive: Comprehensive benefits package, including medical/dental/vision Short term disability/ Long term disability- voluntary Life Insurance (company paid) 401(k) w/ company match Weekly Pay Paid vacation Liberal employee discount Work where people love to shop! Equal Opportunity Employer #INDMAIN