Change starts with the right community. We're looking for a Social Media & Community Manager to amplify our battle against single-use plastics. Since 2010, we've been disrupting the status quo—building a movement of urban creatives who choose reusable over throwaway culture. You won't just be posting content—you'll be cultivating a community that shares our disruptive vision and accelerating the adoption of reusable products through authentic social Since day one, our mission has remained unchanged: accelerate the adoption and everyday use of reusable products. Our community of urban creatives demand authentic brands that deliver both style and substance—from trend-driven culture enthusiasts to performance-focused achievers to design-conscious minimalists. This role is about connecting with our audience where they spend their time, building genuine relationships that drive meaningful change. Must have experience & Skills • 3-5 years of social media management experience, ideally with lifestyle or design-focused brands • Proven track record of building engaged communities, not just follower counts • Strong understanding of our target demographic—urban creatives who value quality, design, and cultural capital • Experience working with UGC and identifying authentic brand advocates Mindset & Approach • Natural ability to spot and create shareable moments without following obvious trends • Confident communication skills that reflect our distinctive brand personality • Collaborative spirit—you understand that the best content comes from cross-functional teamwork • Passion for sustainability and reusable products, but an understanding that guilt-tripping doesn't drive change Nice to have • Experience in the lifestyle, design, or outdoor/active lifestyle sectors • Knowledge of urban creative culture and the spaces our audience frequents • Basic content creation skills (photography, video editing) • Understanding of how social drives ecommerce performance Working closely with our Senior Marketing Manager and Ecommerce team, you'll own the day-to-day management of our social presence while building a thriving community of brand advocates. This isn't a role for trend-followers. It's for someone who creates their own moments and builds genuine connections with our rebellious, design-obsessed audience. What You'll Be Doing Community Building & Engagement • Cultivate authentic relationships with our urban creative audience across Instagram, TikTok, YouTube Shorts, and emerging platforms • Drive meaningful conversations that ladder up to our mission—not just vanity metrics • Identify and nurture brand advocates within urban creative communities Content Creation & Curation • Work with the Senior Marketing Manager to develop content briefs that reflect our disruptive, authentic, and obsessive brand personality • Source and curate user-generated content that showcases real customers using Chilly's products in their active urban lifestyles • Ensure all content maintains our distinctive tone of voice—rebellious but relatable, confident but humble Channel Management • Manage day-to-day posting, community management, and real-time engagement across all social platforms • Adapt content and messaging for each platform while maintaining brand consistency • Stay ahead of algorithm changes and platform best practices Collaboration & Reporting • Partner closely with the Ecommerce team on organic content that supports paid social campaigns • Provide regular performance insights that connect social engagement to our broader mission • Work cross-functionally with Product and Marketing teams to amplify launches and campaign. The type of person we’d like to work with: At Chilly’s, we’re united by a set of values that guide our unique way of working. They are: • Lead the Change - To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them. • Less but Better - We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t. • Ambitiously Collaborate - We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn. • Find a Way - We don't accept "can't be done." We find solutions that others miss. • Consumer Obsessed - Everything we do starts and ends with understanding our consumers and delivering what they actually need. What we offer: Chilly’s have a fantastic London office near Old Street. We believe in flexibility and value collaboration, and we currently working in a hybrid pattern, 3 days (Monday, Wednesday and Thursday) per week in our office and the rest of our week remotely. • Holiday: 25 days plus 1 day for your birthday • Generous Pension contribution • Bupa cash plan and Bupa healthcare • Life Insurance with YuLife • Employee discounts on all Chilly’s products • A range of benefits, discounts and deals through our ‘perks at work’ initiative • Development to support your growth with Chilly’s • Flexible working culture • Physical and mental wellbeing support